Firmstrong BikesReviews of firmstrong.com

My wife loves the bike I got her from you guys and I love how easy the process was!

I ordered my bike early in the pandemic, and it took months to receive it. That said, I received regular email updates from Firmstrong advising of COVID-related delays with their manufacturers, etc, all of which I thought was understandable and I chose not to cancel my order and wait it out. When I finally received the bike, it was easy to assemble and in great condition. I'm really happy with it and glad I held out.

Re: order # FS 7366 Ordered bike for daughters graduation in April 13, 2020, received Fed-Ex tracking info.etc. .bike never received,.called,I was told their out of stock!,.email stated to provide a $50.0 refund,..never received!..Finally received bike in November, parts missing/decals, etc...BUYER BEWARE!..to file a claim with Amex

We ordered my daughters bike December 3. Have not heard anything on shipping and even paid for 2 day shipping. No communication with the company. I am going to have a 8 year old girl in tears Christmas Morning . Tried calling , email and live chat. Nothing ...

Bikes were extremely delayed due to Covid but the frequent updates you sent were great. I do not blame you guys for the shipping delays so great job otherwise

High praise to the Firmstrong customer service team for their frequent communications on our order status! I likely would have cancelled the order, but the team kept me updated regularly on the COVID-related delays, and once the bike finally arrived was a joyous moment! I'm glad we stuck with it, the bike is really cool!!

Great quality bike. Worth the wait! Customer service has been excellent throughout the process providing shipping updates.

Love the bike, hate the wait. I ordered early in the pandemic although apparently not early enough. Ordered originally on Amazon, got email it shipped but didn't arrive and then told it was on backorder. Switched order to Firmstrong website itself and waited through many, many months. Once bike arrived I was very happy with the quality. Assembly was easy. Happy to be able to go on bike rides with my daughters.