My customer service experience was above and beyond!
My customer service experience was amazing! Super helpful and fast, I didn’t have to wait around or jump through any hoops. Extremely satisfying.
By Katie B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
My customer service experience was amazing! Super helpful and fast, I didn’t have to wait around or jump through any hoops. Extremely satisfying.
By Katie B.
This is absolutely hands down the best online eyeglass service all the way around!!
By Ross T.
So far so good. I ordered a pair of glasses from firmoo and they arrived in a timely manner. Probably in just about a week with their express shipping option. The lenses seem clearer than the ones on my older pair of walmart bought glasses and the frames are super cute. I plan to order a few more
By ulumma I.
I will absolutely continue to buy my glasses thru this company. Great friendly service. Quick and easy. Cheap, but the glasses don't look or feel cheap.
By Loisanne Serenity L.
Encantada con la calidad y servicio. Como vez en foto es lo que recibes, recomendada 100%
By Joseline M.
I loooove firmoo!!!!! Seriously! Amazing prices and wonderful quality. I highly recommend to anyone. Super easy to order as well!! I am definitelyhooked
By Priscilla D.
I am very happy with the service I received at Firmoo! My representative was very helpful and my glasses arrived in the best condition. I was also very pleased that the glasses came with a repair kit! I am definitely recommending this website to my friends!
By Mary R.
Customer Service is top notch! My glasses are more than I expected, I am very satisfied with the quality of the frames and vision. Firmo sent me updates regularly so I knew the progress of my order and exactly when they were going to arrive. This is the fourth pair of glasses that I’ve purchased from them, definitely not my last. Thanks Firmo!
By Kathy R.