firmoo better than zenni in every respect
I will never go back to Zenni and their lackluster customer service.
By don M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
I will never go back to Zenni and their lackluster customer service.
By don M.
good Product and service
By BISHA B.
I have received my glasses, and I'm so pleased with them, my instructions were followed to the t. Thanks again for your help in preparing my glasses exactly the way I wanted them. The fit is perfect.
By Jasmine H.
Wonderful service! I'm so happy with the personalized and timely responses I received. I will definitely buy again from them. -Nicole
By Nicole F.
I received the glasses in a timely manner, it came with a durable case and a glasses repair kit. I am thoroughly pleased with the glasses and I’ve been getting so many compliments on them. I will be purchasing more eye wear from them soon! Thanks so much Firmoo!
By Marquita S.
Honest consulting and great understanding of the problem with customers!
By tina C.
Excellent customer service, great products. Would definitely recommend.
By Mepa S.
Quality frames in decent prices. Fast shipping. I would recommend to anyone.
By dpl