FirmooReviews of firmoo.com

9848 E. RUSH ST. , STE C, South El Monte, California

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The Fair Hearing score

4.5/ 5

Excellent

6,647 reviews

Firmoo4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Firmoo

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.

Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: firmoo.com
Website: firmoo.com
Category: Vision & Hearing
Location: South El Monte, California
Listed on The Fair Hearing: 2026

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Feb 23, 2025

AWFUL!!!

I bought 5 pairs to test them out with my features etc before committing to buying a pair with a prescription. I bought multiple with the understanding that I can return these for a FULL refund. After struggling to organise sending back multiple pairs, I went to the live chat feature and was told these were to be sent to GERMANY (the glasses originally coming from china!!!). the company is NOT transparent. their live chat is difficult to get working & when it does the people on the other end can't read what you're saying. It's going to cost me £10-£15 out of my own pocket to return these, I will NOT get a full refund for the glasses either. Absolutely disgusting and i'll just stick with buying my glasses from a reputable, in store opticians and not a very questionable company that ships out from china & asks you to return to Germany. disgusting behaviour.

By Cappucino Sirius H.

Response from Firmoo· Feb 24, 2025

Dear Cappucino, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. Your satisfaction is our top priority, and we deeply regret that we fell short of your expectations. At this time, we are unable to locate your order details based on this review. To resolve this matter promptly, kindly contact our dedicated after-sales team at [email protected] with your order information. Rest assured, we will work closely with you to address your concerns and ensure a fair resolution. To clarify our policies: - We offer a 60-day hassle-free return/exchange and a 365-day quality warranty for all orders. - While we currently do not provide a "home try-on" service, our virtual try-on tool is available to help you find styles that suit your preferences. - All orders are shipped from China to ensure affordability and efficiency. However, returns are processed through our European service hub in Germany for quality analysis and faster resolution. Most importantly: - We will fully cover return shipping costs and ensure you receive a full refund for your purchase. You will not bear any financial loss. We take your feedback seriously and will use this experience to improve transparency in our processes. Our team is committed to putting customers first and protecting your rights at every step. Please reach out to us via email at your earliest convenience. We are eager to make this right for you. Thank you for giving us the opportunity to regain your trust. Sincerely, Firmoo Customer Care Team

Firmoo reviews

6,647 approved reviews, newest moderated first

Feb 23, 2025
I miei occhiali sono bellissimi
I miei occhiali sono bellissimi, le lenti progressive e fotocromatiche sono perfette e vedo benissimo, grazie per la disponibilità e la gentilezza
By Barbara L.
Feb 23, 2025
I am very satisfied with the quality of…
I am very satisfied with the quality of my glasses. It is my favorite pair that I own. I will recommend to everyone I know and I will be coming back again. Customer service was amazing.
By beeta H.
Feb 23, 2025
AWFUL!!!
I bought 5 pairs to test them out with my features etc before committing to buying a pair with a prescription. I bought multiple with the understanding that I can return these for a FULL refund. After struggling to organise sending back multiple pairs, I went to the live chat feature and was told these were to be sent to GERMANY (the glasses originally coming from china!!!). the company is NOT transparent. their live chat is difficult to get working & when it does the people on the other end can't read what you're saying. It's going to cost me £10-£15 out of my own pocket to return these, I will NOT get a full refund for the glasses either. Absolutely disgusting and i'll just stick with buying my glasses from a reputable, in store opticians and not a very questionable company that ships out from china & asks you to return to Germany. disgusting behaviour.
By Cappucino Sirius H.
Response from Firmoo· Feb 24, 2025
Dear Cappucino, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. Your satisfaction is our top priority, and we deeply regret that we fell short of your expectations. At this time, we are unable to locate your order details based on this review. To resolve this matter promptly, kindly contact our dedicated after-sales team at [email protected] with your order information. Rest assured, we will work closely with you to address your concerns and ensure a fair resolution. To clarify our policies: - We offer a 60-day hassle-free return/exchange and a 365-day quality warranty for all orders. - While we currently do not provide a "home try-on" service, our virtual try-on tool is available to help you find styles that suit your preferences. - All orders are shipped from China to ensure affordability and efficiency. However, returns are processed through our European service hub in Germany for quality analysis and faster resolution. Most importantly: - We will fully cover return shipping costs and ensure you receive a full refund for your purchase. You will not bear any financial loss. We take your feedback seriously and will use this experience to improve transparency in our processes. Our team is committed to putting customers first and protecting your rights at every step. Please reach out to us via email at your earliest convenience. We are eager to make this right for you. Thank you for giving us the opportunity to regain your trust. Sincerely, Firmoo Customer Care Team
Feb 23, 2025
Ahorro, calidad, y buen servicio
Mi situación como autónomo en España, no es muy votante, eso me hizo desistir de ir a mí óptica de toda la vida donde me pedían 400€ por las gafas, así que investigué y di con Firmoo, y no puedo estar más contento y satisfecho, mi gafas completas con todo los extras monofocales, por menos de 60€. Me asesoraron por el chat, de la talla y los cristales, el envío en casa en 15 dias. Todo perfecto, ahora ya no me dará tanta rabia, si se me rompen trabajando. Gracias Firmoo.
By Ruben A.
Feb 23, 2025
Parece buena
No se si a la larga será peor para mis ojos, pero de momento encantado y pagando 5 veces menos que en mi óptica habitual, y ademas el SAT un 10 para ellos para cuando tienes un problema
By Jordi C.
Feb 22, 2025
Perfect!
Kate went above and beyond what I expected by giving me advice and I am able to get the glasses I love.
By vanessa T.
Feb 22, 2025
Cute cat eye glasses
Super cute cate eye glasses. I love the color, the frame is good quality. I can see clearly and they arrived quickly. 5 stars ⭐️
By Kerri
Feb 22, 2025
Amazing!
Absolutely love our new glasses from firmoo.
By Ash H.

FirmooReviews of firmoo.com

Rating distribution

What customers rate

About Firmoo

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What customers rate

Firmoo reviews

I miei occhiali sono bellissimi

I am very satisfied with the quality of…

AWFUL!!!

Ahorro, calidad, y buen servicio

Parece buena

Perfect!

Cute cat eye glasses

Amazing!

About Firmoo

More in Vision & Hearing, California

ZipHearing

Zepp Clarity

DAVID KIND

Aoolia

Firmoo reviews

I miei occhiali sono bellissimi

I am very satisfied with the quality of…

AWFUL!!!

Ahorro, calidad, y buen servicio

Parece buena

Perfect!

Cute cat eye glasses

Amazing!