SPOTReviews of findmespot.com

Salesperson blatantly lied about the nature of the service. I used this device one time for a hunting trip. I was told it was a 30 day service that did not renew. Returned from a deployment 6 months later I find $300 in charges in my account it was linked to. Called, spoke to a CS rep, they told me no managers were available. Then they told me they’d have one call me. Never received that call. Filing with Colorado consumer protections and marking the charges fraudulent with my bank. This company is unethical and the equivalent of an eastern hemisphere call center. Stay far, far away from their products and services.

In the Northern parts of Norway and Sweden (Abisko) the spot service only delivers 10%-15% of the check-in messages. Customer service blames is on the weather. The service map reports good service. The check-messages did not provide confidence on the delivery of a SOS requests although customer service says it should be better. In other areas I had a better experience with their service. Just not in the northern parts of Norway and Sweden.

Regardless of technical performance of the SPOT platform, customer service is run like a bad scam. Hour long hold on the phone. Constant transfer to other specialists, misuse of expired credit card. It took me many hours to cancel my account. Instead of focus on safety and saving lives, SPOT, operates like a scam subscription service targeting senior citizens. Boo!

UNRELIABLE SERVICES. I've been using SPOT services for work and recreation for over 15 years. Over the past few years the GPS check-in service has been unreliable. The device shows check-in message has been sent when it has not - this has resulted in a search being initiated. Unacceptable. I just cancelled my service and will sign up with a more reliable provider.

I used this company 6-8 years ago, the customer service was so bad I gave up trying to contact them and changed to a false CC number to stop them billing me. I was sceptical trying them again but hopeful things had improved. The easiest part was buying a device, everything else was more expensive and complicated that expected. There's an activation fee, plan fee, flexi plan fee, a text package fee, a fee fee, a fee-fi-fo-fum, and all in US dollars in case it wasn't expensive enough. After coming to terms with that the site is not intuitive, and you'll need to contact support in US business hours. Using the 'I'm ok' feature in clear view of the sky in Australia worked 30% of the time. Since cancelling the plan (easier this time), having paid the flexi plan, I'm now faced with paying the $120 USD all over again, unless I can be bothered with a lengthy process contacting customer service - based on everyone elses experience on here - don't bother - look for a company with decent customer service.

I used SPOT Gen 3 to send OK messages during a 5 week trek in northern Norway. Less than 10 % of the daily messages resulted in an OK message to the recipients. I was within the primary satellite coverage area. Messages were sent with a clear view to the sky, mostly in a flat, open terrain. Useless system. Also their web pages, registration procedures etc. are terrible. Billing system is hard to understand.

They inputted the wrong bank number and couldn’t deposit the money owe to me. They said a check would be mailed to be. I have not received the check and when I contacted them they said I had to wait 20 business days before they can reissue another check. They said their system would not allow them to direct deposit again even though it was their error. This place is a SHAM,

Was using a Spot Gen3 to track my progress through Ukraine, and allow a specialist rescue team to follow my progress. However the Spot stopped tracking, I changed batteries despite them being new ones, and reset tracker. Nothing worked, the Message Envelope started flashing green for couple days despite not sending messages. Attempted to contact Spot Support but only available via Chat on USA Office hours, no email, or online support options which is completely ridiculous considering the premium monthly fees paid. On my return home I cancelled my subscription, expecting an email asking why so I could at least tell them why I was unhappy, but all I got was a confirmation of my subscription being cancelled! Done a bit of research and currently looking at the Garmin Inreach Messenger as a replacement.