SPOTReviews of findmespot.com

I have been paying for my spot service for 4 years. This year I finally had a problem with the billing. I have been purchasing the flex plan since July 2020. Last year I added the Search and Rescue addition for $29.99. I was informed via email it's going to increase to $39.99. My contract is set to renew August 31, 2024. I had deactivated my plan October 31, 2023. No charges since. I'm going to start using it for the summer starting tomorrow so I went to reactivate it. I clicked "reactivate" and it then popped up a window saying I'll be charged $16.11 for my service for a month. Cool, I agreed and clicked the button. Then I went to my billing history to see they charged me $86.12. I immediately called, complaining that I was told it would be $16.11. The person I spoke with put me on hold for ten minutes, came back and told me that her supervisor says that they have a "window" where they can re-bill, so that's what happened, but I'll get my services until August 31, 2025. I told her that I didn't want this, I was planning on cancelling my SAR before then, and I had an entire month left, so I shouldn't be charged. I was told there's nothing that I can do except request a refund. So I requested a refund for the SAR for $39.99. I was then told I still had it until August 31, 2024 (which is what should happen) and I would receive my $39.99 refund after this timeframe. I asked why I couldn't get the refund now, I was just charged for it ten minutes ago. She informed me that it was their billing department, they're very backed up and refunds take 21 business days. I was so frustrated I accepted this resolution and hung up.

I’ve been using SPOT Gen3 and Tracker since 2013. Plain Tracker/Tracer for my Down Syndrome son - to keep tabs on him as he moved around on our 600 acre ranch in the Alaska wilderness. Worked ok for that need. I found an app called SPOT BUDDY which worked great since they use Apple Maps for our area and it was clearer than the google maps. The SPOT app is crap btw. SPOT GEN3 was ok but granted - we live in the boondocks and satellites/GPS coverage are not super. Many times folks/friends did not get my messages. They could track me on google maps and I used premade texts as to my whereabouts. Never had to use SOS or even Help from friends. The concept is ok but business practices are definitely shady and unprofessional. To second some of the negative reviews that go back to 2014: - Almost never answer texts on their website by or emails. I’ve only been able to get a human ONCE IN ALMOST 10 years. - Unexplained duplicate $40 charges on my card. When I FINALLY did get a person on the line they tried to barter and haggle with me… unprofessional 😩 Nevertheless I kept the service until I lost my SPOT3 on the Alaska range. Now it’s impossible to cancel my subscription bc they are either out of business or completely fraudulent. 😱 I might have to change my card if I see another charge on it. Looking for another GPS tracker that won’t break my wallet n or get a RockyTalkie radio. Frustrated in Alaska 2/2023

Baked lasagna was excellent but don’t ever order a crab cake! It’s says jumbo lump crab meat but all it is is filler and bread and no crab meat! Also it comes burnt with a nasty taste I would not ever order a crab cake from this place!

I love my Spot. But the website is not user friendly on smartphones. Lots of links hidden. Took me 15 minutes just to update my credit card. No way to email them either on their contact us page. Way more frustrating than it needed to be.

I've subbed for years and found communicating with them over renewals to be slow and unreliable - pretty amazing for people in the life and death business. Just now I've asked them *three* times what my options are to suspend for a year and they answer a different question. They offered a discount once again, which I appreciate, but with financial difficulties and not being able to travel, I have a decision to make and can't get the information to make it.

They have been overcharging me for years :( I am the owner of a SPOT3. Luckily I have never had to test it's abilities but we keep it with us on all our adventures. Now that we have 2 small children I have begun paying closer attention to make sure our subscription does not lapse. This year we were charged almost $250 for the year long BASIC subscription. I looked back at the 5 years we have owned it and realized that we have been OVERCHARGED every year... with the price progressively getting higher. We paid $247 last year :( as well. I have a feeling I am not the only one who has experienced this. Is there any legal course we can take? I called today and the customer service agent was actually very helpful and was able to credit back to my credit card the extra money I paid but was not able to give ANY explanation to why I have been charged so much more than the advertised price for years. I am honesty embarrassed that I did not catch it sooner but is there anything I can do at this point? In theory we should NEVER have to test the rescuing abilities of this device BUT we do have to pay for the service every year...what faith I had in the system has diminished significantly.

Good service, hard to cancel but i found a easy way, get a online card like revolt, add some money and then de activate them immediatly after adding them to your spot account

The product is fantastic but they will lock you into annual renewals, they lie about notifying about renewals - and then increase the renewal rate without notification. Then they don't really answer emails about it all unless you get really aggressive and point out your rights. Cancelled and will never ever use Spot again. There are alternatives, find them and use other companies. This one is, as other reviews suggest, acting in seriously bad ways by increasing subscription rates and auto-renewing without any notifications and warning. Did eventually get a refund or this review would've been 1 star!