really good service.
really good service.
By WEBCLIENT
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
72 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Fire House Casual Living celebrates over 35 years of service, dedicated to providing the greatest possible value to our customers in the selection of outdoor patio furniture, outdoor wicker furniture and fireplace fixtures for the home. Our stores ...
The Fire House Casual Living Store (fhcasual.com) has 72 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
72 approved reviews, newest moderated first
really good service.
By WEBCLIENT
Love the communication. Always on top of everything
By ROBBIN R.
We had cushions made for an existing set. Niki helped us chose the perfect fabric and handled all of the details (measuring, ordering, etc.) We were very pleased with the service and the outcome.
By JANICE & H.
I did an out of state phone sale. The product purchased (table cover) didn't fit. I contacted the store. They set up a return for me. The return was smooth. I received my credit without any problem. Highly recommend this company. Sales team very customer focused. I used the store in Matthews, N.C.
By NANCY S.
The selection at Fire House Casual is outstanding and the set we selected is of the highest quality. Most importantly - our set was made in the USA. The fellow who loaded our truck couldn't find the legs to our table, but found them shortly after we left. He brought them to our house a few hours later and assembled them there. Nice customer service.
By BONNIE
I highly recommend Amy for consultation and service.
By TOM AND KAY P.
Great experience - very knowledgeable and superior products.
By Ricardo G.
Great place with Great Products. You will spend a little more at this store, but you will save in the long run. I went with a big box store set and in this NC heat/sun it lasted 1 season. So i made the right decision this year and the quality of the pieces is night and day! Do it right the first time, shop at Firehouse Casual!
By Robert D.