FerrellgasReviews of ferrellgas.com

After reading all these reviews I have to say I did not get terrible service. In fact, great service and prompt. Here in Indian river Michigan. I will recommend to others also. Both of my phone calls for my 1st fill as a new customer for scheduling were in Michigan as opposed to a foreign country and they delivered a week early. So reviews do produce results and improvements are happening, if not then limited to new customers which I find difficult to believe.

I had great customer service from Tony Sifuentes who was the service technician. He handled everything very smoothly with set up of tank. He was informative on what to expect and very efficient with the set up. Very happy with this company

After finding that my tank was nearly empty after months of non use I scheduled a refill and asked for a system checkout to determine if I had a leak somewhere. Tech reviewed and said there was no leak. About a month later I turned the tank valve on and immediately determined that there was a leak at the regulator. Called the company and they sent a tech, charged me for the service and for the regulator. After losing another tank of gas I called the company and told them to remove the tank. Again a service charge and no credit for the six months remaining on the lease.

I can't say I have had bad customer service, but as for the price? It's one thing to charge a fee of $159.00 just to come out for service labor plus a fuel surcharge fee of $10.99, but to charge me another $150 only for a hose part that was connected to my gas? Well, that's robbery.

On January 4th, 2024 we ordered and prepaid for a full tank of propane, trying to get in ahead of bad weather that was coming. We were scheduled for a refill four days later. It never came. We went without propane for more than three weeks during sub zero weather. The people I called for assistance were rude and would not help. They had no good explanation for no delivery. We were continually rescheduled until the middle of February, 2024. We found another company that came right out and refilled our tank immediately. They checked all of our gas run appliances, relit pilot lights and were very kind and polite. Ferrell still took another two weeks to return our money. NEVER WORK WITH FERRELLGAS! They continued to be rude with us every time we called. If I could I would give them a negative five star rating. HORRIBLE COMPANY. HORRIBLE PEOPLE.

i had a fill on Dec 20. went to check my tank on Feb 8th and it was empty. i called the emergency line to report a leak. they sent someone out. the person couldn't find a leak but still put 200.00 of propane in. that was gone by Sunday Feb 11. I called a plumber who came out and found the leak with the connection of the gas line to the hot water heater. I called Ferrell gas to asked what they checked. I was told they only check the tank itself and everything else is up to me. seems odd considering they told me to evacuate the house. I asked for a report of what they checked. I was told that was a different department. classy. the total for them telling me there wasn't a leak was 380.00. i have been waiting for a phone call from them but am not holding my breathe. For the safety of my family and my house i switched gas companies. if you value your families lives i wouldn't go with ferrell gas. they don't seem to care.

This company is full of liars. Put my gas order in and was told we would have a delivery by 1/23. I called on 1/22 as my gas was under 5% and asked for an emergency fill up. Now, when you call, you won't get someone that works or lives in your area. I was told that the emergency deliveries were passed until further notice because of the bad storms, bad weather etc....Where I live, we did not have any bad weather, storms etc. In fact we have clear weather and roads. Then I was told I would receive a call back to see if there was anything they could help with. No such call ever came. I called back late in the afternoon, and the only way to get ahold of someone was to say you were looking for new service. Shocking I was able to talk to someone very quickly. They told me that I was on route for 1/23. Later that night, I received an email saying my propane was scheduled for 1/25. It was very confusing since I was told I would have a fill up on 1/23. I called the morning of to confirm and was told we were still on route. When I hadn't received any confirmation of my delivery late in the afternoon, I reached out, once again had to tell them I was looking for a new account, and was told we in fact were not on any delivery schedule and we would not be getting any propane on 1/23. It was very upsetting news as I have a 4 month old and 3 year old at home. The person in the call center assured me that I was on the delivery schedule for 1/24. She even explained that they are short staffed and only have 1 driver and he works 10 hrs/ day and that I was on his scheduled deliveries for 1/24. I felt some relief thinking I only had to endure 1 more night of cold temps and relying on space heaters to keep my children warm. I called on this morning, 1/24, and the lady I spoke to notified me that I was not on the delivery route and in fact, she couldn't even tell me when I would receive my fill up. All I was told was that my delivery was supposed to be on 1/22 and that they are really backed up in my area and they hoped to get it to me sometime. Hope does not keep my kids warm. I've lost faith in this company. It seems they tell you what you want to hear and give you false hope just to get you off the phone. When they tell you they'd call you back with an update, don't expect one either. The communication with this company is extremely difficult. It seems nobody in the company understands or knows what is going on. Now here I am with no gas, and no answers as to when I can expect any propane. I would search elsewhere or change companies before you end up in the same situation

HORRIBLE COMPANY! I just filed a complaint with the BBB. I prepaid $237.83 for a delivery of gas on 12/22/23 with an arrival date on or before 1/4/24. January 4th came and they had still not delivered it. I called to see where my gas was and they said it would come on January 5th, and it did not. I had to call back on the 5th and it finally came at 9 PM on the 6th. They charge me a $150 for next day delivery because I called to see where my delivery was!?!? I should have received the gas on December 23rd if it was a next day delivery! I did not receive it before the guaranteed date and I did not even receive it next day after I called! I have NO INTENTION of paying this fee, but they will not let me order gas until I do. THIS IS AN ILLEGAL SCAM! I have filed a complaint with the Better Business Bureau.