FerrellgasReviews of ferrellgas.com

Two years in a row Ferrellgas has allowed us to run out of gas after following procedures and ordering at least two weeks (01/08/2024) in advance. While delivery was delayed two times and definite delivery time was provided on 01/23, it didn't arrive. On 01/24, the out for delivery message was gone. We are now out of gas for heat and HW. The do not provide contacts for real people and show 2 day responses to predetermined problems not covered by the actual problem. All this and they require payment in advance. I suggest finding another company. We will.

We requested a top off of our gas on Jan 6, 2025. It is now January 16 and there has been no response. They also lie and told my husband on several occasions that gas was out for delivery. My husband called every day to follow up. I really don't know how this company stays in business as the reviews are unanimously horrible. We will locate another company with strong reviews. In my entire lifetime, this is the worse company I have ever worked with.

We have been FerrellGas customers in Central NY for 7 years. Up until this last order we have not had too many complaints. We have ordered and had our delivery in less than 5 days. However, that all changed with this last order. We placed an order on December 17th and have been waiting for propane since. It is now January 6th, 2025. I called on the 3rd of January to let them know that we were now out of propane and was told that they tried to deliver on the 21st of December the day of a snowstorm and could not deliver because our driveway was not clear. I have multiple cameras that capture 360 degrees around our house and checked the three that capture the roadway in front of our house from December 17th through January 3rd. There was no evidence that their truck ever pulled up to our property. Also the 21st was a Saturday when they don't typically work, so we are having a hard time believing that they attempted to deliver. My wife drives a small Mazda car and was in and out of our driveway multiple times over that weekend with no problem. We probably had less than 4 inches of snow in total and our driveway is reasonably flat. Having driven a dump truck with tandem trailers behind it in Utah, in similar climate and weather conditions, I don't believe a large truck would have had any trouble. Also, in the past, on several occasions, they have not even pulled into our driveway they parked on the side of the road and took the shortest route to the tank to fill. After two calls on the 3rd of January, two other customer support forms completed online, and two additional calls today, we have had customer support people who have basically said there wasn't much they can do for us, but see we have a delivery scheduled for between Friday, the 3rd and the 15th of January. This is because they canceled our first order apparently after the one alleged attempt to deliver and Friday when I spoke to them, and they created a new order on that day. For the past four days we have been stuck in a house that is hovering between 48-50 degrees, only because we have a few electric heaters running, and occasionally turning on our oven with the door open, that won't keep up with the single digit to weather in the teens outside. On top of all of this two days after they supposedly showed up the weather was 53 degrees and the snow had all been melted by that afternoon by rain. They require I provide my email and phone number when I order the propane, but for what reason I don't know. I was never notified of an attempt to deliver, to schedule a follow-up delivery, etc. No note was left on our door or our mailbox, nothing. I'm not sure if they could have done any less to try to get us a delivery. So here we sit freezing in our home at the mercy of a company that quite simply could not care less. Bad form FerrellGas. We always thought you were doing a good job, but now see why there is a one-star rating from most people who have reviewed this company. Many have said they only gave one star as that is their only option. Many, it seems would have preferred to give negative stars. Update 01/07 more multiple calls placed yesterday and today. My wife demanded to speak with a manager/supervisor. We were told yesterday they would call back in a half hour. No calls ever received. We called again in the afternoon and no one has called us back. The customer service lady just keeps saying we're doing all we can. Today she said, "I see you are scheduled for a delivery on the 9th." That is two days from now. Last night it was 9 degrees (-2 with windchill). I woke up to a 45 degree house. Kept at that temperature only by 3 electric heaters that cannot keep up with the freezing temperatures we are getting. The lack of concern or urgency by this company to get propane to our house to keep us from freezing is inconceivable! Guess what it only took a few hours for them to pull out the money from our bank to pre-pay for the propane. That seems to have been the only thing that was urgent for them in this whole transaction. Update 01/09: On the 7th we were told we'd have propane on the 9th. When I woke up our living room was 30 degrees. Ice was building up in our sinks where I had water dribbling to keep from freezing. We called to confirm that we would get propane that day. We were told we were now scheduled for Monday, the 13th. I did melt down and let them know exactly what I thought of that. In the mean time for a couple of days before that my landlord and the head of our co-op called multiple times and were basically dismissed out of hand. We reached out to a friend who is a family law attorney. He got hung up on the first attempt, the second attempt he was able to talk to a manager, but that call was "cut off". The manager then called him back and I'm not sure what he said or did but within a couple of hours there was a propane truck at our house filling our tank. So it took an attny.

Raising 1 stars because Ferrelgas customer service is responsive and willing to offer a good will concession in price (see original review for context). This did require 3 interactions with them to put into effect with a lot of context loss in subsequent conversations. The price adjustment alone doesn’t make up fully for the lack of competency and ownership on their end, and I’ll be looking to reduce my propane consumption and potentially switch providers. 1. Upon thorough review they confidently and repeatedly claim that my account was not on will-call. I have records of a conversation with Cindy M. via chat from Jun 7, 2024 that states “Dimitar, I will be happy to switch you to WC.” which I happily accepted. I’ll be keeping even better records of my interactions with them as they appear to be unable to do so. 2. They didn’t address the abrupt drop in propane level as per their system to 34% from the 50-60% range. I’ve updated the level online a few times over the last 3-4 months AND removed heating as a consumer. Because of the high prices and difficulty in switching away (i.e. they will not sell you a leased tank), I’ve recently installed a heat-pump. How their system decided to drop to 34% seemingly over a very short period of time is beyond me. Level was at 55-60% when they delivered and they overfilled to about 85%. I can often smell propane from the relief valve after they deliver and when it gets warmer (not particularly dangerous but expensive for me). 3. On Dec 28th sent a form message to Ferrelgas accepting the price adjustment offered by Maria. 4. On Dec 31 received a statement reflecting the un-adjusted price and spoke with Mark. He had no pertinent notes about the price adjustment that Maria offered in a voicemail (have the mp3 recording) on 12/27. This further confirms for me that there is a serious disconnect in how their customer service operates that leads to significant billing and delivery errors that in my case have always benefited them. In summary, switching is too difficult and while it’s a step in the right direction, good customer service and willingness to make a concession is NO substitute for taking seriously factual customer complaints that afford you an opportunity to improve your systems and operations. There appears to be a serious disconnect in how you handle (or miss) independent customer service requests. ORIGINAL REVIEW: They charge 30-40% more than the competition and optimize deliveries around maximizing profit (i.e. when propane is priced the highest). I had them switch me to will call rather than keep full for that reason mid 2024 and verified the change online. Furthermore I kept updating my tank level online and as of today it's at 60%. Thus I was shocked to see them deliver at one of the highest rates of the year today, without an order. I still see place order in the account which wasn't there before I switched to will call and all of a sudden they dropped my online tank reading to 34% and decided to deliver and pocket about $200 of my money in excess of what I'd pay in the summer.

We have never lived in a home that uses propane for anything, let alone for whole-home heating. On Tuesday night our tank apparently ran to 0% so we called the after-hours number, and paid SIX HUNDRED AND TWENTY FIVE DOLLARS for a half-tank emergency fill... which ended up happening at 5pm the next day. Meanwhile, temperatures got down to below 20 degrees that night. So the delivery guy shows up, half-fills the tank, then red-tags it claiming a slow leak. Now we have paid $625 and STILL cannot heat our home, with two small children inside shivering because our house is 53 degrees. Then it's Wednesday and our home is freezing and dangerous. Now it's Friday afternoon and they STILL won't send someone out to inspect THEIR leak on THEIR leased tank!!!! Y'all, RUN FROM THIS COMPANY! We are hiring an attorney now.

I have been an FG customer in Northern CA for 19 years and aside from one or two minor issues, they have been a good and reliable company but something major changed between my last delivery in late spring 2023 and now. I called for a refill on 11/24. The due date was no later than 12/3. It never came. I finally called yesterday to see what was up and was told my order was cancelled by the delivery driver & no one ever reached out to let me know. OK…how can an employe cancel an order, they can delay it if there’s a problem but cancel an order and never follow up? I’ve never heard of such a thing. The person I spoke to said the driver “couldn’t access the tank” tho it’s never been an issue in the past 19 years and she couldn’t explain. She offered to put me back on the schedule with another 10 biz day wait. Now I’m at 10% full and the awesome weather we’ve had for the past two weeks is going to be ending soon. What are my chances of getting this next delivery in bad weather when they couldn’t deliver when the sun was shining? She said she didn’t have the number of a manager (?) nor the number of the delivery department. No company directory either. Either this is the worst run company in history or this chick is a liar. Either way - they don’t want my biz & I don’t need this aggravation so it’s time to go elsewhere.

Lies are all I've experienced from Ferrell gas. They overcharged me and promised to reimburse but haven't done it. If you call their number and talk to a woman named alex..beware she is a metaphor speaking LIAR.

In MN, Ferrellgas was fined for excessive charges/fees in 2011. They were 2 to 4 times higher than every other provider. However, if you lease your tank from them you have to use them to fill it. And, they took total advantage of the situation. You don't know how many elderly people on fixed incomes had to decide between propane and food/prescriptions. Never a word from this company about their prior (current?) behavior. I suspect they haven't changed. Do not fall for their current $1.34 price and 75 free gallons. Never put a Ferrellgas tank on your property. You will be sorry...