Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
119 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Faultless Caster provides reliable casters for many mobility needs. Backed by Colson Group, the Global Leader in Casters and Wheels, Faultless sells industry-leading caster brands, including Albion, Shepherd, Jarvis, and Pemco. A large national fulfillment network provide local service and delivery for purchased casters.
Faultless Caster (faultlesscaster.com) has 119 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
119 approved reviews, newest moderated first
Easy to navigate website and detailed descriptions of casters made matching them to our old ones a breeze. What an excellent source for replacements!
By Cory's Valley M.
Response from Faultless Caster· Jun 6, 2019
Thanks for the review! We're glad we could help you find the perfect solution.
Great Company, very timely customer service and the UI on their website is very informative and easy to use.
By Jake
Response from Faultless Caster· Jun 5, 2019
Jake, Thanks for the feedback. The UI is something we're very proud of, and glad you enjoy it too!
Excellent quality casters and great service... very good buying experience!
By Robert
Response from Faultless Caster· Jun 5, 2019
Robert, we're glad the experience was good for you! We are pleased to be able to assist your mobility needs.
Within roughly an hour of placing my order (casters without brakes), I was contacted by a Faultless Caster employee explaining that the item I ordered was out of stock and wouldn't be restocked for a few more weeks. They offered to send me the same casters I had ordered but with brakes at no extra charge. I accepted their offer and the casters were at my house in no time at all. Easy to work with and the casters are just as pictured.
By Jessica T.
Response from Faultless Caster· May 31, 2019
Jessica, Thank you so much for this review! We're really proud of our teams as well and are so glad they were able to get you a mobility solutions, and quickly!
easy to configure the correct castors, east to order, fast shipping!!
By David A.
Response from Faultless Caster· May 28, 2019
Thanks, David! We're glad we could make the experience easy for you.
Everything was easy to order and came quickly
By KATHY Z.
Response from Faultless Caster· May 28, 2019
Thank you, Kathy! We're happy to be able to get you moving quickly.
Excellent Transaction
By Rick W.
Just what I ordered
By David J.
Response from Faultless Caster· May 21, 2019
Thanks! We're happy to have been able to meet your needs.
