Picture of item looked much better than …
Picture of item looked much better than the item itself. Cost of return was too much.
By BigBuyer
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
214 reviews
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Faucet Town USA is a premiere distributor of decorative lighting, bath, kitchen fixtures and plumbing products. We offer top quality brands like DreamLine, Dawn, Nuheat, Fanimation, Neptune, Pulse ShowerSpa, Vigo, Virtu USA and more at the best prices on the web.We specialize in providing personalized service for each of our clients needs. If you have a specific question about a particular product or application, we will be happy to help.
Faucet Town USA (faucettownusa.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Picture of item looked much better than the item itself. Cost of return was too much.
By BigBuyer
Shipping was as expensive as the product. I got one on ebay half price with free shipping
By Angela
The website says that the IMG dark cherry medicine cabinet has a door that can open on both the left and the right, depending on your bathroom's layout. We just received the product; however, you cannot change the side that the door opens on without refabricating the inside of the cabinet yourself. We called Faucet Town USA and explained the problem. They said they would call the manufacturer in Canada and have someone from the manufacturer call us about the situation. We are still waiting to hear from the manufacturer. If we have to end up sending this back, we will pay a lot of money to ship it to Canada. We were advised that it could cost $80 or so to mail it from the U.S. to Canada due to the size and weight. So if you don't want one that opens from the left side, do not order this.
By Debbie
I ordered a faucet and a week later got a email stating that is was discontinued, however, I found it available on several other websites. I think they could get it but didn't want to honor the price they advertised as it is $75 or more on the other sites.
By Phill L.