Nice looking pens
Shipping was quick. The pens look very nice and the grip is comfortable. They are not very durable though. Several in the shipment had fallen apart and could not be reassembled.
By Lindag
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
241 reviews
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At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Fastpens (fastpens.com) has 241 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 16 reviews with 4 stars · Clear filters
Shipping was quick. The pens look very nice and the grip is comfortable. They are not very durable though. Several in the shipment had fallen apart and could not be reassembled.
By Lindag
my office likes this supplier but the last time the prices got too high and we had a difficult discussion to keep them old
By henrietta R.
Great assistance on the phone and fast production. Sure to make my event a success! One comment... Please update the email address... My emails were rejected twice before I called and found out it wasn't correct.
By Hines
Response from Fastpens· Feb 22, 2023
Dear Sam, We're glad the product and service were excellent, our customer's satisfaction is our priority! We'll send you an email to follow up on your latest request and have it resolved immediately thank you!
Ordered some pens noting the milestone event to hand out during my friends’ luncheon celebrating my 65th birthday (they will be used to take a quiz to see how well my friends know me). Arrived quickly and as described, although the print is a little tiny for our advanced years LOL. A pleasant shopping experience.
By Paul W.
Was completely satisfied and will recommend Fastpens to others along with using their services again.
By Roger D.
Wish that there was some way to know where my package was, or to know at least the date of arrival, other than that very good, will order from here again! (It has been 5 days, no word on my delivery)
By Erik
Response from Fastpens· Sep 16, 2022
We apologize for the inconvenience and will be in touch to work with you on getting the answers you are looking for.
The pens were great and made it here quickly just in time for an event that I was invited too. The only reason I am giving 4 instead of 5 stars is because I was never sent my tracking number. The email that said tracking number failed to actually include it. So, I had to call twice about it. The second person I spoke to was very helpful and gave me the tracking number over the phone and ETA.
By customer
Easy to work with
By customer