Not to be trusted!
Not to be trusted. Quick to charge fees slow to process refund if ever. You are better off using Orbitz or Travelocity, they are more reputable than Farescan.
By Serena
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
365 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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FareScan (farescan.com) has 365 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
365 approved reviews, newest moderated first
Not to be trusted. Quick to charge fees slow to process refund if ever. You are better off using Orbitz or Travelocity, they are more reputable than Farescan.
By Serena
Was gonna buy but probobly NOT! YIKES thanks for the reviews.
By xplore A.
This company is a one man show operating from a basement in India with a US address. I was ripped off by thousands of dollars by them and I do my best to take this company down. They should be in jail for life.
By Zigma
Expecting any customer service? Don't bother, there is NONE at all. Been calling/waiting them for 4 days and every time they transferred me to the "Scheduling department", my calls dropped. Will never ever use this scam website ever again
By FareSCAMMM
Such terrible customer experience. They pressured me to accepting a $75 cancellation fee when airlines have clearly stated free cancellation due to coronavirus. Will never ever use this scam website ever again
By Eva W.
These guys are scam artists. I called because my flight was canceled. They didnt even tell me. I found out by calling the airline. I would never have known if I didnt call. I called farescan and they didnt offer to change my flight. They pressured me into canceling my flight for a refund minus $150 in fees!!! I had just gotten off the phone with the airline. They said that the booking company is receiving a full refund of what I paid. But they are trying to take a bad situation and turning it into a payday for them!!!! They are probably rejoicing at all the cancellations and all the $$$ they are lining their pockets with. This company is shady as hell. Buy your tickets directly from the airline. Or use a reputable booking company! Dont use FARESCAM!!!!!!
By Princess A.
I bought ticket to china but airline cancelled my flight due to Coronavirus virus outbreak and promised a full refund, but Farescan still charge $150 processing fee. Do not buy from this company!
By Henry C.
I just wanted to share the how the company scams its customers. After I had booked my tickets to Lima from Toronto, I receive a call from the company representative that I need to give an addition 75 dollar on each 2 seats booked on my flight. Upon further enquirer I found out it was not mandatory to go for that option however the company rep did not disclose this to me at the first instance and was pressing me to pay the additional fee. Kindly be carefully even if you have to book through this website. Would not recommend it. Please be careful. Thanks
By ANUP RANJAN D.