FareScanReviews of farescan.com

I scheduled a flight to S. Korea with Asiana airlines. I was given an option to do seat upgrades which were handled by FareScan. The day I arrived at the airport, I found that the seat upgrades I had paid for had not been processed and forwarded to Asiana by FareScan. I called FareScan support while at the airport to resolve the matter but they said they couldn't right then but I could contact them later to sort it out. In the end, I had to repurchase my seat upgrades with the intent to later work with FareScan, after the flight, to get refunded. When I returned from my trip, I contacted Bank of America to dispute the charge. I was told I would have to try to resolve it with FareScan first. I attempted to do so. An 8 month series of promised resolutions and delays by FareScan support followed until I disputed the charge again only to be denied by BofA for going over their 60 day limit. Two lessons learned here: don't do business with FareScan and watch out for the 60 day limit for disputing with BofA, something that is not widely published and not mentioned by their automated system.

If, and only if I could give them negative stars... I can only wish. Stil waiting for my refund 45 days later. The staff use fake names and promise earth and heavens to solve the problems, even in writing. Do not fall for it, they never do. Just pay $10 or $20 more and book directly with the airline or another agency. This is a headache.

I had a very frustrating experience with farescan.com that I feel compelled to share. Their customer service is incredibly poor, making it a hassle to change, upgrade, or cancel a ticket. When I called to change my ticket, I was put on hold for what was supposed to be just 3-4 minutes. However, after waiting for 35 minutes, they simply hung up on me! When I called back, a different representative informed me that there were no tickets available on their end. Yet, I checked the original airline's website and found the ticket was still available. It was frustrating to learn that they were misinformed. Moreover, when I finally tried to change my ticket, they wanted to charge me a hefty penalty. The whole experience felt disorganized and unprofessional. It’s clear that their customer service team lacks the necessary training to effectively communicate with American customers, which only added to my frustration. I would not recommend farescan.com to anyone looking to book flights. Save yourself the trouble and choose a more reliable service!

Very appreciative of its good work. What is not to like about a couple of 30% discounted international flights? We were at first alarmed to see those bad reviews, but it all turned out fine for us. Bravo.

They canceled my flight because the fare went up and didn't bother to inform me for 13 days! I only found out when I tried to follow up. Can you imagine? They canceled my ticket but made no effort to contact me at all—no email, no phone call, nothing. Their excuse? “The fare went up.” So instead of reaching out, they just canceled my ticket and left me in the dark. This kind of careless behavior is completely unacceptable, especially from an Indian company that should know better. How can you treat your customers like this? If you care about your travel plans, avoid this company. They clearly don’t care about their customers or their service.

The worst experience with the call, extremely rude to customers.

These guys are a complete scam. They claimed I entered the wrong email address, did not refund my ticket, and made me wait on the phone for 45 minutes with useless customer support who kept trying to scam me. These scammers should be reported to the FTC and Kayak judging by all the reviews here.

Paid extra for more legroom ( preferred seats), they never paid airline for the extra legroom so I had to pay more to the airline. Fare scan was supposed to refund it to me and still nothing. Scammers and no one speaks decent English!!