FamilyTreeDNAReviews of familytreedna.com

What a con job. Utter vague non-sensible rubbish... However, after paying out for the test and waiting forever for the results, you will be certainly invited to pay much more for the results you might of expected to get in the first place. At least Living DNA have a clue how to represent your ancestry. You will get far greater value using your cash as toilet paper.

Waste of money and time. The results are very vague and all over the place. The other DNA tests I've taken are very similar and intermingle with the ethnicity just a bit off in percentages but this one way VERY VAGE AND OFF and half a**. I wanted to learn more about my ancestors but it just confused me at the end of the day . Don't give your money to them they arnt worth it. I understand that they need more DNA to compare but seriously it was way off .

I paid Family Tree DNA $159.00 for an mtFull Sequence DNA test. Their advertising on their site said that I would have the results in 6 to 8 weeks. After 8 weeks I still did not see my results so I emailed customer service and asked when my results would be in. My respond from Christina C an Information Specialist at FamilyTreeDNA was, "Although we do provide you with a time frame in which you could expect to see results, it is meant to provide you with an estimation rather than a guarantee. I understand you are eager for the results of your testing, and we do not like to postpone tests for our customers. However, there are instances when samples can require additional testing." After almost nine weeks I requested a refund and was told, "Per our refund policy, we do not issue refunds due to delayed results: [o]nce a sample has begun processing in our lab, the new or existing kit order is no longer eligible for modifications or any type of refund...Testing times vary between products depending on lab volume and the quality of the biological sample. Expected result dates are predictions and not a guarantee of delivery; therefore, delays in lab processing do not entitle customers to a refund." It seems to me if there were a problem with the processing of my results this company should have notified me of a possible delay. Or maybe, if there was a problem with the sample the company could have requested a new sample, however, neither was done. I would not recommend Family Tree DNA to anyone. Their site is confusing and not well laid out, and in my opinion their customer service is far below par for a supposed reputable company.

I thought when I uploaded my Raw DNA that I might find more DNA matches. What I ended up with is a headache. The site is VERY difficult to maneuver around, their "tree" is by far the worst let alone trying to link up a relative from the DNA match to the tree. Other site will allow you the option to delete your DNA upload with a click of a button. NOT THIS SITE! you have to send in a help ticket, then you get a long winded email explaining how deleting your dna is permanent and can't be undone if you change your mind. And that you have to email them the request from the email you used to set your account. Even after you replied to the help ticket that you want your DNA removed it doesn't happen right away! I had to use the help chat to ask WHY they still haven't deleted my DNA or responded to email to delete my DNA and was told that they send the request to the lab for the lab to delete the RAW DNA that I uploaded to their system! This site is sketchy, sketchy, sketchy! DO NOT UPLOAD ANYTHING to this site ***Update*** received an email stating that it will take up to 30 DAYS! to removed the RawDNA that I uploaded to their system! 30 BLEEPING days! this site IS a joke and very sketchy! And on top of that I can no longer use their customer support live chat. ***Update*** August 1. They still haven't removed my RAW DNA upload or my account from their system. no matter how many emails I have sent them they still give me the run around that it takes time to remove my data from their system. 60+ days is well over the 30 days promised! Don't bother calling either because they are just as scripted as the emails! DO NOT UPLOAD A N Y T H I N G to this company!!! NOTHING!! I would avoid this company... just run!

The end results and reporting is nothing more than a "hot mess". If you join a project.....another "hot mess". Everyone come across like they are DNA Geru's. I personally don't believe anyone knows what they are reading or seeing or interpreting. I certainly didn't. Guess I am dumber than dirt. 23andme outshines Family Tree DNA in every aspect from test results to reporting.

I received my "results" only recently. I found them very hard to understand. There is very little helpful information or training on the website on how to use and interpret results. There are audio tutorials on youtube but there don't seem to be any that are more recent that 2015 (at least re the Y-DNA test) and they are often well north of 60 minutes - a long time to sit through sessions that are a "surprise package" in terms of content. I am guessing that there is good information there but they need to work a lot harder to help customers see the value in what they deliver (if it is there). I wish I had read these reviews before I parted with my money.

The first report I received said I had no Irish Ancestry. My family is from Ireland. My ancestry was predominately Southern European. There was no Middle Eastern or Jewish Ancestry. It also said I had 2% Native American ancestry. The second report still showed no Irish Ancestry, no Middle Eastern or Jewish ancestry, and the Native American ancestry was less than 1%. The third report now showed that my ancestry was predominantly Southern European, but now it also showed my ancestry was 23% Middle Eastern and Sephardic Jew. Now I finally show a small percentage of Irish ancestry but the Middle Eastern and Sephardic ancestry has reduced to less than 1 percent. The same with Native American. Now I am 99% European. I don't know which report to believe -- if any of them. I find their site difficult to maneuver, and I stopped using their family finder when I discovered they were allowing law enforcement agencies to use their database. I am not a criminal, but I still don't want my results shared with law enforcement. I strongly discourage anyone from using Family Tree DNA.

Without going into massive detail.I received the kit in early January and returned it before the end of the month.Then waited and waited. Eventually checked the site which told me testing was delayed but expected by the 10th March.Waited until after then and contacted the company.Reply was not 72 hours but more like a week and a half to two weeks. I was told my kit was sent(I already know this) and they appeared to have not received it.This wasn’t really stated however.I responded straight away asking for advice as to what to do next and got no reply and waited and waited.Today I have mailed again and don’t really expect a response soon.I spent the money got the kit and returned it but that is it. So far I think there should be a minus rating for this company.I would be very cautious about using them.If you want a couple of plastic tubes and swabs to send in the post, it might be a lot cheaper to go to a hardware store, then put them in an envelope,don’t address or put a stamp on(costs money) drop it in the post and forget about it all together.SAME result only a lot cheaper.