Service was excellent
Service was excellent - we had an issue and got a response on how to fix it. Order was shipped within 30 mins of placing it and received it really quickly.
By Lisa P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
479 reviews
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Step into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
Fairybell (fairybell.us) has 479 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
479 approved reviews, newest moderated first
Service was excellent - we had an issue and got a response on how to fix it. Order was shipped within 30 mins of placing it and received it really quickly.
By Lisa P.
Product arrived very quickly and was easy to install. Neighbors love it
By Maria F.
My family really enjoy the look of the tree. The wow factor is there and it is a beautiful and festive way to use our flagpole during the Christmas holiday season! The only challenge was the instructions and video that were a bit vague but got me thru it in the end.
By Larry C.
Received sooner than expected and was very easy to set up!
By Larchwood E.
ordered two trees, one was well packed and went up easily, the other was miss packed and took hours to untangle. Directions very lacking
By Mark M.
Response from Fairybell· Dec 4, 2023
Dear customer, Thank you for your message. We appreciate every feedback and so we do everything we can to improve every day. Would you please share your experience with us at [email protected] so we can continue to improve our service. Thank you! Kind regards, Team Fairybell
Our delivery took only a few days. I tried to order on line but had difficulty getting the discount. Your sales representative was extremely nice when I called to see if she could take care of my discount on our order. Thank you, Debbie and Carl 11/09/2023
By Carl H.
Product arrived quickly! Went up without any issues. Beautiful!
By Crystal S.
Love the product. This is a replacement for one I bought several years ago. This one broke three days after I set it up. One section is out, the wires separated. Seems more fragile that the one I got a few years ago. I will try to repair the broken wires.
By TIMOTHY P.
Response from Fairybell· Nov 29, 2023
Hi Timothy, feel free to contact [email protected] to get the help that is needed with the wires. Best, Team Fairybell