Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Me encantó mejor de lo que esperaba y super rápidos en el envío felicitaciones por su trabajo 👏🏻 👍
By Heydy F.
Response from Factory Direct Jewelry· Sep 16, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
It was a amazing ring..everything went good..the price..the communication..the timing..everything was great
By Ralph K.
Response from Factory Direct Jewelry· Sep 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Just as expected
By Petronela P.
Response from Factory Direct Jewelry· Sep 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Prompt service
By Kim B.
Response from Factory Direct Jewelry· Sep 16, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Not very good quality on the pendants very light weight the 14kt stamp was no where stamp i send for a refund sent out the product you all have recieved it .I have not recieved my refund yet of 766.00
By Belinda M.
Response from Factory Direct Jewelry· Sep 15, 2026
Hello there, We have received your item today, and we have issued your refund. We have also checked the item you have returned and we can clearly see the 14k stamp on the bail. All of our silver and gold items are hallmarked for its authenticity. Please allow 24-48 hours for the refunds to be reflected back to your original form of payment. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
very fast delivery
By Art W.
Response from Factory Direct Jewelry· Sep 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
The size is a little larger than my other size 7. Nice quality.
By Heather
Response from Factory Direct Jewelry· Sep 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
The ear rings were exactly what I was looking for. My wife love them
By Luis P.
Response from Factory Direct Jewelry· Sep 16, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
