Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
It shipped out quick and looks nice.. good size.. And they was good on communication
By Logan
Response from Factory Direct Jewelry· Sep 28, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Beautiful pendant..fast shipping..lovely presentation as well
By Betsy W.
Response from Factory Direct Jewelry· Sep 28, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Beautiful earrings! Great quality! Fast shipping.
By Olivia G.
Response from Factory Direct Jewelry· Sep 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Got the ring on time
By Aagarsh S.
Response from Factory Direct Jewelry· Sep 18, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Very satisfied with the prompt service and quality of the item I purchased
By David B.
Response from Factory Direct Jewelry· Sep 18, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
The cross is beautiful and well made. It arrived securely and quickly.
By anna
Response from Factory Direct Jewelry· Sep 18, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Fast shipping. I love the product. It is really nice quality. A little bigger than I expected but thats on me...I should have measured (it was provided on the website). Bonus - its so pretty I guess I should be glad it is bigger!
By Joanne F.
Response from Factory Direct Jewelry· Sep 18, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Great experience. Purchased a piece needed by a specific date and purchased overnight shipping. The company was very responsive to my concerns when product processing was a little slow and ensured me when my purchase would be out their door and on the way to me. Once a tracking number was issued, the item was shipped quickly and arrived on time. The product itself is beautiful and of good quality; I expect it to be able to be worn for a lifetime.
By AP
Response from Factory Direct Jewelry· Sep 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
