Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Allison was exceptional! She helped me pick out the perfect glasses and explained all the options to me… funny and nice. I had my glasses in less than an hour!
By D C.
Response from Eyemart Express· Oct 15, 2026
So happy to hear about your experience. Thank you for sharing this review!
Andrea was very helpful and fun to shop for glasses with. She was knowledgeable and pleasant. Also, Dr. Ginman and his assistant were very fun! Totally pleasant experience and I got my glasses in 29 minutes!!
By Bonnie
Response from Eyemart Express· Oct 15, 2026
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
Katherine at the Killeen eyemart was excellent. Made sure all my needs were taken care of and explained everything to me! Very professional!!
By David R.
Response from Eyemart Express· Oct 15, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
very helpful and resourceful..making sure everything fit our needs.
By Barbara N.
Response from Eyemart Express· Oct 12, 2026
Thank you! ☺️ We always love hearing from happy customers.
They told me that my glasses ordered where varilux physio w3. When I asked about receipt upon picking up glasses. I was told they couldn't confirm thats the lenses that the company sent. I also requested district manager phone number. I was told they don't have one. Sales people on commission lying about products to close deals.
By Khal S.
Response from Eyemart Express· Oct 12, 2026
We’re heartbroken you had a negative experience in one of our stores. Please call our customer care line at 1-888-372-2763 — we'd love the opportunity to make amends.
The only thing that went well is the exam. I had to return 4 tines with my first pair of glasses to get them adjusted Then we replaced with another pair. Again I was back 4 times to get the 2nd pair adjusted. They still aren't right. Im so disappointed
By Paul S.
Response from Eyemart Express· Oct 9, 2026
We’re heartbroken you had a negative experience in one of our stores. Please call our customer care line at 1-888-372-2763 — we'd love the opportunity to make amends.
Terrible service. When I went in, there were two or three gals yukking it up behind a closed glass door; no one else in sight. Finally dufus number four arrived and when I mentioned I'd been waiting, he said he just got back from lunch. Also no mention on the website but do not expect to get same day service if you want coated lenses--that's seven to 10 days like everywhere else. Stay away!
By James F.
Response from Eyemart Express· Oct 9, 2026
We’re so sorry you didn't have a great experience in our store. Can we make it up to you? Please reach out to our customer care line at 1-888-372-2763.
As a first time online customer my experience was really good. The process was simple and direct I haven't received the finished product but for now I'm very pleased.
By Felix O.
Response from Eyemart Express· Oct 9, 2026
So happy to hear about your experience. Thank you for sharing this review!
