Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Selection was great. My glasses were ready in 20 minutes. Staff is always very friendly and helpful! Love my visits here.
By KMM
Response from Eyemart Express· Oct 8, 2026
Perfect! We’re looking forward to seeing you again soon! 👓
Very helpful and great customer service
By Tina R.
Response from Eyemart Express· Oct 8, 2026
Thank you! ☺️ We always love hearing from happy customers.
My Husband and I were assisted by Juan, he was wonderful and made the process quick and easy! Would definitely go back and we appreciated the help so much! Thank you!
By Rosalyn C.
Response from Eyemart Express· Oct 8, 2026
We’re always happy to help!
I uploaded a new RX for my new order of glasses and EE lost it, then they did not inform me that they had done so. I finally contacted customer service to find out what happened and Kassie helped me get my order going. Then the shipping was incredibly slow due to the failures of the USPS. So my eyeware is great but it was a big hassle ordering it and getting it delivered.
By Sam S.
Response from Eyemart Express· Oct 8, 2026
Thank you for your comments. We’re always working to improve our online experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to [email protected].
Order was easy to make and looking forward to seeing how well the glasses are made.
By Robert
Response from Eyemart Express· Oct 8, 2026
So happy to hear about your experience. Thank you for sharing this review!
Routine eye examine, I and my wife was told that we was covered by my insurance however after the examination we was billed $50 each..last year was great, something has changed with this company, we was told that they coded it wrong, still no help. be careful.
By Russel R.
Response from Eyemart Express· Oct 8, 2026
We appreciate you letting us know so we can fix this issue. We want to make it up to you! Call our customer care line at 1-888-372-2763 so we can make this right.
I just received awesome customer service from Valerie in Amarillo. She's very knowledgeable and passionate on making the customer feel at ease when picking out frames and answering questions. I highly recommend Valerie to everyone.
By Janie S.
Response from Eyemart Express· Oct 8, 2026
Thank you so much for taking the time to rate and review your Amarillo store. We’re overjoyed to hear you were satisfied with our customer service and we will be sure to pass your kind words along to Valerie! We look forward to seeing you again!
very friendly coworkers Best quality of glasses very fast service
By PZ
Response from Eyemart Express· Oct 6, 2026
Thank you! ☺️ We always love hearing from happy customers.
