Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
I ordered my glasses last Friday and my glasses is said to arrive Thursday. Almost a whole week later.
By Fei
Response from Eyemart Express· Oct 21, 2026
Thank you for your comments. We’re always working to improve our experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to [email protected].
Price was great, service was great, ordering online was crazy easy. Loved the virtual try on to see what they would look like. Definitely use again.
By Dena H.
Response from Eyemart Express· Oct 21, 2026
Perfect! We’re looking forward to seeing you again soon! 👓
Both pairs of glasses I ordered has the wrong prescription as I can’t see out of mine and my son can’t see out of his. We did check to make Sure the prescriptions didn’t get crossed which they didn’t but I just wasted money 😢
By Rhonda D.
Response from Eyemart Express· Oct 21, 2026
Sorry we didn’t meet your expectations 😔 We’ll share your feedback with management to avoid these issues in the future. If there’s anything we can do to better your experience, please get in touch with us at 1-888-372-2763
Lenses are not right...the area for close up is so far down the lenses it's not unusable
By Guy T.
Response from Eyemart Express· Oct 21, 2026
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
Great people
By George W.
Response from Eyemart Express· Oct 21, 2026
Thanks! We try 😄
I was looking for an inexpensive pair of glasses as a backup to my primary pair. I could not be more pleased with the Eyemart product you sent. They work perfectly and the value is amazing. I will now look to Eyemart as my primary supplier moving forward. Keep up the great work !
By Timothy
Response from Eyemart Express· Oct 21, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
Dishonest, and don't follow through with your word. You created the shipping label 26 hours ago. But it still hasn't been picked up and you promised it would be on its way within 20 4:00 after creating the label. What should have been sooner? But you didn't follow through on your word on anything. I don't do business with people like that.
By Ben S.
Response from Eyemart Express· Oct 21, 2026
We apologize for the wait. We do aim to deliver speedy service every time. To get an update about your order status, call our customer care line today at 1-888-372-2763.
The team was amazing and the service was quick. They were able to replace my son's glasses same day within a matter of minutes. They made sure the glasses fit right and were quick and eager to help us and did so very kindly. We will be back and will definitely recommend to anyone needing glasses in our area.
By Katie G.
Response from Eyemart Express· Oct 20, 2026
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
