Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Glasses are exactly what I ordered! Great value great craftsmanship. Quick delivery on a complex Rx. I will probably buy another pair soon. Very happy. 😊
By Paul
Response from Eyemart Express· Jul 15, 2026
We take price transparency very seriously. Since every situation is unique, we’d love to continue this conversation with you. Please reach out to our customer care line at 1-888-372-2763 for assistance!
Very thorough. Easy to work with.
By Laurie A.
Response from Eyemart Express· Jul 14, 2026
We’re always happy to help!
The girl that helped me was awesome
By JustAnswer C.
Response from Eyemart Express· Jul 14, 2026
So happy to hear about your experience. Thank you for sharing this review!
I ordered my prescription glasses and frames online and selected to pick them up from the store in Waco, TX on Bosque; I had to wait one hour in the store just to pick up these glasses. I don’t understand why you don’t have a self check in kiosk system and/or some type of locker or pick up system, for people that just want to come in and pick up their glasses. No one should have to wait that long for a pick up order; if anyone needs assistance then they can ask for assistance, but that is the worst kind of customer service to offer.
By Johnny W.
Response from Eyemart Express· Jul 14, 2026
We want every customer to have a great experience in our store. Thank you for letting us know we’ve still got work to do! Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.
The eye doctor took his time and answered all my questions Michelle helped me pick out my glasses. She didn't rush me. Michelle answered all of my husband questions. They had a wide variety of frames at different price We left with a positive experience
By Charlotte
Response from Eyemart Express· Jul 13, 2026
Thank you so much for taking the time to rate and review your local store. We’re overjoyed to hear you were satisfied with our customer service! We look forward to seeing you again!
I love my new glasses. Fantastic price! Fast processing, great communication and overall excellent customer service.
By Roxanne K D.
Response from Eyemart Express· Jul 13, 2026
So happy to hear about your experience. Thank you for sharing this review!
Good story take care of the client
By Brian K.
Response from Eyemart Express· Jul 13, 2026
Thank you! ☺️ We always love hearing from happy customers.
Iam very satisfied with my new glasses, very affordable and as soon as I ordered them they were being made and sent out to me a day later. I’m happy with my New glasses they’re perfect, great job thank you!
By Joe A.
Response from Eyemart Express· Jul 13, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
