Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
The ordering was quick and easy. Just placed order so I am Still waiting for delivery.Hopefully that experience is just as good.
By Steven F.
Response from Eyemart Express· Jul 24, 2026
So happy to hear about your experience. Thank you for sharing this review!
Went to Eye Mart express in Raleigh off capital blvd 2 times my gasses are made wrong more than $550 out of my pocket and no refund. Basically I have glasses I cannot use. Will never go there again.
By Ding B.
Response from Eyemart Express· Jul 23, 2026
We’re heartbroken you had a negative experience in one of our stores. Please call our customer care line at 1-888-372-2763 — we'd love the opportunity to make amends.
My expectations were surpassed! Fast service! Affordable! Great glasses!
By Trisha C.
Response from Eyemart Express· Jul 22, 2026
Perfect! We’re looking forward to seeing you again soon! 👓
Everything went smoothly with ordering just hopefully the shipping and all works out would be much appreciated
By Jodie B.
Response from Eyemart Express· Jul 22, 2026
Thank you! ☺️ We always love hearing from happy customers.
Everyone was so nice and efficient in the Aiken, SC store! It was busy yesterday and the General Manager jumped in and helped!! One of their lens makers was also very nice and helpful!!! I truly enjoy getting my glasses here!! Keep rocking the customer service!
By Sonja G.
Response from Eyemart Express· Jul 22, 2026
Thank you so much for taking the time to rate and review your local Aiken store. We’re overjoyed to hear you were satisfied with our customer service! We look forward to seeing you again!
My granddaughter lost her glasses to the ocean. First visit to Eyemart Express. What a pleasant surprise. Mark (GM) took such great care of us. He was professional, efficient, and compassionate. He made our mistake into a bonus. What a fantastic experience we had at Eyemart Express. Can’t recommend them enough…Thank you,
By Richard D.
Response from Eyemart Express· Jul 21, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
The shipment took longer than other orders to be delivered and there is something wrong with the lens in that the right vision field is blurred as if the bifocal is higher on the right than the left.
By Dennis B.
Response from Eyemart Express· Jul 21, 2026
We appreciate you letting us know so we can fix this issue. We want to make it up to you! Call our customer care line at 1-888-372-2763 so we can make this right.
My great, knowledgeable sales associate Marie.She always knows my style and is a big asset to the company. Give her a star or something 🤗 Great value, fast service👍
By Kathy H.
Response from Eyemart Express· Jul 21, 2026
You made our day and we will be sure to pass your kind words along to Marie! We really appreciate you sharing your thoughts, and we hope to see you again soon.
