Great customer service
Great customer service. Had a problem with broken hinge: Sent me not one, but TWO new pairs AND cases. GREAT Comms too! 🙌
By Reece W.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
720 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find your favorite ready-made readers, prescription eyeglasses frames, bifocals, blue light blocking readers, progressive multifocus, transition photochromic glasses online !
Eyekeeper (eyekeeper.com) has 720 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
720 approved reviews, newest moderated first
Great customer service. Had a problem with broken hinge: Sent me not one, but TWO new pairs AND cases. GREAT Comms too! 🙌
By Reece W.
The screwless over sized glasses I bought look good, but within 2 weeks part of both arms has broken meaning they don't sit properly anymore. Its a shame but they don't look that robust.
By Neil B.
Response from Eyekeeper· Apr 9, 2024
Dear buyer, We are so sorry to happen that. Could you please send us some pictures about the broken glasses? It can be sent to our email([email protected]). We will deal with it asap. Hopefully this will not cause you any inconvenience. Waiting for your kind reply. Best regards. Eyekeeper
Comes on the slow boat from China! AVOID
By Kelly
Response from Eyekeeper· Apr 9, 2024
Dear buyer, Sorry for keeping you waiting. Since the product you ordered is out of stock in our local warehouse, it is shipped from an overseas warehouse. The shipping time will be slightly longer. Hope our products are your satisfaction. Best regards. Eyekeeper
My glasses arrived in a handy size case - not bulky so easy to carry around. I like the glasses a lot and the lenses seem good for reading and cutting out screen glare.
By Caroline R.
Great service . Easy to order . Delivery within 2 weeks
By Mcdonald
Great customer service, so helpful and fast in dealing with my request. Highly recommend and will be buying again.
By Simon C.
I had purchased a pair of balancing glasses after LASIK surgery and they ended up breaking at the nose bridge. Eyekeeper was more than glad to replace the pair of glasses. Thank you Eyekeeper. It is much appreciated!
By David F.
I purchased a 5 pack of "no screw" glasses which became wobbly and wouldn't stay on my face. Contacted customer service and received a prompt reply and replacement glasses with a screw hinge. Very happy. Would highly recommend
By Debbie P.