EydologyReviews of eydology.com

Response from Eydology· Oct 12, 2026

Hello, James Burnette, Thank you very much for purchasing eyewear from our brand. We’ve checked your order and confirmed that it has been shipped. We’ve also sent a shipping notification email to your inbox. Have you received it? If not, please contact us, and we’ll resend it to you. Since our products are custom-made, each order is manufactured based on the customer’s prescription. Simple single-vision lenses take 3–5 days, while more complex lenses—such as progressive lenses and photochromic lenses—take longer. Your order includes photochromic progressive lenses, so it will take a bit longer to process. Thank you again for choosing us and for your understanding.

Response from Eydology· Jul 2, 2026

Hi, We're sorry to hear that you're disappointed with your experience. First, we'd like to clarify the timeline. Your order was placed on June 4. Because your prescription included an ADD value, we contacted you to confirm whether you wanted progressive lenses before production could begin. Once we received your confirmation, your glasses were completed and shipped on June 22. To help reduce the delivery time, we upgraded your shipping to Advanced service at no additional cost. We also reviewed our email history. You mentioned that you requested a return as soon as you received the glasses. However, according to our records, your return request was sent only about two hours before this review was posted. We had not yet had the opportunity to respond before this review appeared. Prescription glasses are custom-made products, and production does require additional time compared with ready-made items. However, we certainly do not want any customer to be unhappy with their purchase. If there is an issue with your prescription or lenses, we are more than willing to investigate and work with you to find an appropriate solution. Our goal has always been to make quality prescription eyewear more affordable for everyone while providing responsive customer support. We sincerely ask for the opportunity to review your case and reply to your request before conclusions are drawn. Thank you.

Response from Eydology· May 26, 2026

Žao nam je zbog neugodnosti. Provjerili smo informacije o pošiljci i prema podacima Hrvatske pošte, paket s brojem za praćenje LD569019402HR označen je kao dostavljen dana 25.05.2026. Molimo Vas da provjerite kod članova obitelji, susjeda ili lokalnog poštanskog ureda je li paket možda preuzet u Vaše ime. Ako i dalje ne možete pronaći pošiljku, slobodno nam se javite i rado ćemo pomoći u daljnjoj provjeri s dostavnom službom. Hvala na razumijevanju.

Response from Eydology· May 18, 2026

Hi Leiane, We’re truly sorry to hear that your experience left you disappointed. Your comfort is very important to us, and we sincerely regret that the frames felt too heavy and uncomfortable to wear. After receiving your email, our support team responded promptly and offered several solutions, including a free exchange recommendation and a partial refund option. We also followed up after you shared your preferred frame size and suggested browsing lighter-weight Medium and Wide frame options so we could assist with an exchange. Unfortunately, we did not receive a reply after our last email, so we were unable to continue helping you further. We absolutely never want any customer to feel ignored, and we would still love the opportunity to make this right for you. Please contact us again at [email protected], and our team will personally assist you in finding a lighter and more comfortable frame solution. Thank you for your feedback — it helps us continue improving both our products and service.