Extended Stay AmericaReviews of extendedstay.com

I traveled to Virginia Beach and stayed at 5757 Cleveland location and it was very uncomfortable. I was assigned to room 304 and found a wallet on the counter, condom container on an unmade bed. I returned to the front desk to explain all. Mya told me there wasn’t anything they could do other than re clean the room because they were full. Even after being told the room was only rented out for 30 minutes because the last person left so quick. Why wasn’t the room checked before renting out to another? I felt very uncomfortable in that room thinking the young man who left his wallet would return and knowing I was staying at a hotel chain that didn’t value me as a customer. No one reached out to apologize for this huge inconvenience.

I reserved a room for an extended period of time during a blizzard and stayed one week and then tried to put it into the company name throughout the entire week and I got no attention back then went to continue the reservation and they charged me more than double the price took away the internet that I already paid for will not credit me do not care and like I said the person at the front desk was apologizing drastically and he was very cool this is the first person and he told me that he is embarrassed to walk into work in the morning because this is the worst hotel in the area they do not care about their clients they do not care about the rooms they do not care about anything if they can find a way to charge you and keep your money that's exactly what they're going to do if there's a problem with your room they don't care they'll tell you they'll do something but they will not I was told last week that the branch that takes care of businesses would call me I still have not got a call and I reach out five separate time so now I'm stuck in a hotel that I'm paying stupid money for where I could go stay in a sweet in Boston for a hotel where you can't even close your shower curtain so I highly recommend you run and stay away from any of these hotels

I stayed at the daphne, alabama location for two years. Did my own housekeeping. No offers of housekeeping. I made a reservation for last week. I received a text welcoming me back. I happened to.call the night before. Brenda the manager said she put me on a DO NOT RENT List! Because i did not let her know i was leaving. She was not there. I and a friend cleaned the room top to bottom. always paid them. Had to go into a tenants room to check a pulse for signs of life. Brenda just left. The woman was dead 3rd floor. I waited for the paramedics. She did not. A manager should be the one to coordinate with the paramedics and pice. I carried my own trash to the dumpster. The health department made their routine inspection. My room was singled out. She said to the inspector "I know just what room you are talking about". Previous housekeepers under Mr. Will Shore quit. She ran off housekeepers. She hounded and hounded for me and others to complete a review sent by corporate. You had no choice but to flower it up. Also possible illegal workers staying there with a 3rd party arranging their stay. So I.C.E will be notified. Two years this hotel made tens of thousands of dollars off of me. No more. The trash, rats, roaches. She let the property go down down down. Also it is a place for people on probation. The ankle bracelets tell the tale. The hotel is not suitable for occupancy based on my professional opinion. I worked for the Mobile County Health Department as an inspector and as a degreed biologist environmental compliance manager on the federal level. So I found a great hotel! Two stars above what ESA was charging. People called there looking for me. She told them I was on a do not rent list. I have never seen the staff even check this list. Shes a D.E.I Hire and so is the district manager. Pitch a tent in a campground before you stay at ANY of their properties. People and companies are cutting down on travel expenses. I theorize that the hotel on Frederick blvd. Daphne will need to be just torn down. Land is worth more than the land and building. Also Brenda hires here relatives and friends. Not qualified. I intend to Sue her personally and in Civil Court.

Spacious rooms. Was a full size kitchen and not just a kitchenette as advertised although inadequate ly stocked. Close to Texas Medical Center which is why we were there. Appreciated the discount given for cancer patients. Elevator quick even when hotel full. However, this property is NOT A SMOKE FREE PROPERTY!! It is Marijuana infested. I reported this at least 8 times and gave room numbers. Sometimes the staff ignored me completely and sometimes they would act like they were going to address it and would not. The pool was dirty during our entire stay. Carpet 20+ years old - stained and torn. I recommend this hotel only if you smoke Marijuana.

I have been staying at the Extended Stay in Fridley MN for a month. I am here on business for the next year and would love to let everyone know about my second to none customer service given by the staff here, especially Yvette, who is so frendly, professional and approachable. Yvette made sure to get me all of the savings offered during my stay. I appreciate the experience of staying at the Fridley location very much. I have been treated like a valued customer in every way.

i loved that the rooms have a kitchen very clean rooms. the new front desk girl Heather was very nice and helpful. the manger Leeana had no problem helping us with the questions we had. Also loved that they are pet friendly.

Have been a long term resident and the room and the service has been excellent from day one. Thank you ESA!

Thank you to all the staff and caring servers @ Extended Stay America. We had some overwhelming construction work done at our house recently. I had to find a quick solution to stay overnight with my cats and dog and my aged mother. I was feeling very overwhelmed and not knowing where to turn. I had stayed there at Extended Stay America stay before, but I gave them quite a bit of notice; this time It was very last minute. They were wonderful;thank you to the manager Carla thank you to Gabriel who check me in and help me find the perfect room and everything I needed thank you to Matt, who checked me out as well. I have history with this hotel 10 years ago, we were forced to stay there 10 years ago because We were having our house terminated, but my father was too sick and needed to stay in a skilled nursing. They were available and accommodating and gracious,the rooms were clean. The place was quiet and I felt taken care of. That was an important stay,there was a lot of stress and my sick father was to stay in a skilled nursing facility while we were at Extended StayAmerica. A very trying time but they helped in every way also that time too. Sadly, my dad passed away one day after our stay there, but I looked back at that time and so appreciate all of their help to every detail and support and they were so available thank you Carla thank you Gabriel thank you Matt. Thank you to all the staff that cleaned our rooms and freshen them every day thank you for their smiling faces in a hard time. I hope we get to stay there again soon.