Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
34 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Express Pet Certify is listed under Pet Stores in Fort Myers, Florida.
Express Pet Certify (expresspetcertify.com) has 34 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
34 approved reviews, newest moderated first
BEWARE! SCAM! I requested a airline letter like many of the other reviews and instead got a landlord letter I DO NOT NEED. I emailed 3 times and called 3 times and ZERO RESPONSE. My bank is disputing the charges as a scam
By Dave Farr West Outfitters, I.
Always been great when I use this company!
By Cassie G.
HORRIBLE CUSTOMER SERVICE! They have been "beating around the bush" with vague emails. I can't deal with them any longer ~ Ill let American Express do their job!
By Leo
After reading all these terrible reviews I guess I join the group who have been scammed. They guarantee acceptance of their letter. It was to get my daughter’s anxiety dog into her college dorm. The college wants a diagnosis and they refuse to provide one stating it’s illegal, which it’s not with patient consent. Their response to it not being accepted is sue the university lol whatever! That’s a great way start to her 4 years there...not. Bottom line is with their refusal to provide a diagnosis the letter is unacceptable. So where’s that guarantee of acceptance...definitely not standing behind it. Still won’t admit they scammed us. They did refund the initial $99 but not the $50 for signing extra documents and I guess it is my fault that I purchased a harness at their expensive price of $70 plus shipping.
By Marquita O.
They fail to notify you at time of purchase that ESA letters for airline travel are NO LONGER ACCEPTED! You pay almost $100, request a travel letter, then get a HOUSING LETTER INSTEAD. Then they refuse to refund your money! Go to the US Dept of Transportation and register your dog as a service animal for FREE. That is what the airlines accept now.
By Melinda G.
Their website is broken they don’t have a phone number. Their papers are fake ! Don’t not fall for them !! Please they are FAKE!
By Shosh A.
They gave me a letter with a fake therapist. They put the wrong address for his office and a fake phone number. These are forged messages not related to the actual therapist at all. Using these can get you evicted or even fined for forgery.
By Marina S.
Despicable. This is a total scam and these people need to be shut down. Anytime, but especially right now when people are challenged in so many ways, these terrible humans are preying on innocent people that are in need of Emotional Support Animals. I have tried to reach out to them with no avail. They make it so you cannot contest the credit card charge. Do NOT purchase anything from them. Find a reputable ESA site and pay a few extra dollars for kind, caring, compassionate people to help you.
By SARA
