Express PassportReviews of expresspassport.com

DO NOT BUY FROM HERE. I ordered my passport in May and it’s still not here. I even paid extra to have it expedited! I’ve had to delay one trip already and I’ve tried to contact support numerous times. I’ve yet to speak to an actual person. I’ve waited hours on the phone to have no one answer. This is the worst business I’ve ever seen. I probably will have to cancel my trip in late July now since I don’t think it’s going to come by then. Do not do what I did.

I am correcting my previous post. I paid for the 4 to 6 week expedited service. I received a notification from the postal service today that my passport is enroute to me. I haven't received a notification yet from Express Passport or state.gov site. I'm giving this review 3 stars as they did manage to expedite service for my passport in 4 to 6 weeks but they never responded to any of my ticket requests generated through their website, it was more than an hour wait to talk to a representative, and they should not be using another business' address as their regional site address when that business is denying affiliation.

Assuming passport services were delayed because of current employment, holiday and postal interruptions, I submitted my paperwork with expedited fees May 10th via FEDEX. On May 14th I received a text from you offices advising documents had been "submitted to the government for processing." And, then everything went silent! NADA! NOT A WORD from you! I wrote to Russell Varecha on June 17th (38 days later) requesting information and updates. NADA! NOT an acknowledgement or a word from him. Later that afternoon I was advised via email from Angela Cobanov that my passport had been "suspended" because it was missing a social security number. That was it! So much for service. I tried again AND again AND again to have someone in your offices help me through this process. Ultimately, I did finally get some direction from a Facebook person and after almost TWO months, 60 DAYS, and countless hours on telephone waiting lines received my passport. Two trips were cancelled and I never heard back from you. You were eager to take my money however once that was done ... is was sayonara! You are the WORST and I hope this helps others stay away from YOU! Sayonara!

Little to no information for what is needed or how the process works until you fork money over. There are no passport agents around with appointments inside of a month. I've been on hold for the better part of an hour, but they are allergic to their phones it seems. Needing a refund ASAP, but I doubt they possess the professionalism to correct the issues. Give literally anybody else your money.

horrible reviews i will never use you. good thing i checked

I completed the form online for an expedited passport but wisdom tapped me on the shoulder. I called instead to ask certain qualifying questions. Was on hold for an extended period of time - no answer - so I hung up; felt it necessary to read reviews regarding this company. I find it very interesting the common thread which appears in all the reviews is that this agency is a "scam". What is further of interest is that - when they reply to the dissatisfied customer - their answers vary from: "We have been in business for 10 years", the next reply "We have been in business for 13 years", then the subsequent reply, "We have been in business for 15 years". This inconsistency, ALONG with all the SCATHING reviews should be enough to denote this as a non-reputable entity. Prior to paying for ANY service and adding your personal information ---DO YOUR HOMEWORK!

I’m nervous I just sent my application exactly as directed. After reading this and getting a call From the local Post Master stating there are no walk ins allowed I’m nervous. We leave July 31 will I be able to track my progress? I’ll gladly give great reviews, I’m just worried now. I have tried to call and they know my name via automated system but no one answers when I ask to speak to rep.

**UPDATE 6.27.21** - Refund received. No apologies. No explanations. No "we are working on improving customer service" or "we are taking steps to avoid the issues people are complaining about". I'm changing my review from one star to two, only because they followed through with a refund. I'll repeat this to the company: Communication is your friend! Let us know what's going and give us the ability to reach you, and I guarantee these one star reviews go away. ***ORIGINAL REVIEW*** You guys keep touting that you've been in business for 10+ years, and 18 years, etc. How about spending some time/money/effort on customer service? And preferably people that don't have crying babies in the background. I placed my order and attempted to use your locator to find acceptance locations. Your list is out of date since Covid began. You have libraries, county offices, state offices, still on that list. I called in, waited 40 minutes, and the lady (with the baby), said she would find me a location that actually had appointments available. After another 20 minutes, the call dropped. You think she called me back? Nope. Not a word. I finally found a post office on my own (2 hours from home) that handled acceptance. And the USPS service has heard about you guys and the poor service and would NOT accept a third-party application to you! I had to process it with them directly, so now I'm stuck waiting 10-12 weeks, or whatever the time frame is. I GUARANTEE you if you actually responded to emails, chats, or phone calls, in a timely fashion, you'd have a lot fewer "1 star" reviews on here. You have ONE 4 start review in months, doesn't that tell you something about what you need to focus on? HIRE CUSTOMER SERVICE STAFF! P.S. I requested a refund. No luck so far. I'll wait a few more days then contact my bank.