Express PassportReviews of expresspassport.com

Express Passports is a scam!!! I filled out their form with all of my sensitive information that pre-fills the passport form. Then you download it and it tells you where to get photos and where to get your form authorized (post office or courthouse). I went to 2 different courthouses and both told me this place is a scam because right now the US Department of State is not accepting 3rd party or hand carry applications. You would think they would tell you that if they were a legitimate company! One courthouse actually contacted the Department of State to ensure the temporary rule did not change, and they instructed the courthouse to not authorize and seal the form because Express Passports was a scam!! I am so worried because they have all of my sensitive information. Go to the courthouse or Post office. I got my passport from the courthouse in 3 weeks with expedited service. You can't call Express Passport - I tried was on the phone for 3 hours while working for 3 days straight. You can't use the chat on their website because it is not available. I still have not received a refund because you cannot get in touch with them. Obviously you cannot get in touch with them because they are a scam operation - AND THE COURTHOUSES SAY THEY ARE A SCAM AS WELL!!! UPDATE 8/7/2021: I CANNOT REPLY TO THIS POST. BUT YOU DON'T REPLY TO EMAIL AND NO ONE PICKS UP THE PHONE - SO THEY ONLY WAY WE CAN GET ANYTHING DONE IS BY POSTING ON TRUSTPILOT? YOU HAVE MY EMAIL AND INFORMATION - IF YOU REALLY WANT TO HELP THEN GET IN TOUCH WITH ME. ALL I CAN TELL YOU IS I WENT TO 2 DIFFERENT COURT HOUSES AND BOTH SAID YOU WERE A SCAM. I AM JUST RELAYING WHAT THE COURT HOUSES TOLD ME HERE FOR OTHERS UPDATE 8/20/2021 - EXPRESS PASSPORT STILL HAS NOT GOTTEN IN TOUCH WITH ME. I AM OPENING A CASE WITH MY CREDIT CARD TO GET MY MONEY BACK. IF THAT DOES NOT WORK, I AM CALLING MY LAWYER TO HANDLE. I HIGHLY SUGGEST IF YOU ARE LOOKING AT THIS SITE TO DECIDE TO USE THIS SERVICE, CALL YOUR POST OFFICE OR COURTHOUSE TO SEE IF THEY ARE LEGIT. BOTH THE GRETNA COURTHOUSE AND ST. TAMMANY COURTHOUSE TOLD ME THEY WERE A SCAM AFTER I PAID. NOW IT IS A MONTH LATER AND I STILL HAVE NOT BEEN REIMBURSED. TO EXPRESS PASSPORT: IF THE COURTHOUSES WON'T APPROVE THE PAPERWORK - THEN THERE IS NO WAY TO SEND IT TO YOU TO "DO YOUR JOB". TO CONSUMERS: GO TO THE COURTHOUSE OR POST OFFICE, IT WAS FAST, EASY AND IT TOOK LESS THAN 4 WEEKS (3 WEEKS AND 2 DAYS) TO GET MY PASSPORT EXPEDITED WITH THE COURTHOUSE, AND YOU PAY HALF THE MONEY THAN YOU DO WITH EXPRESS PASSPORTS. TRUST ME!!! IF YOU DO NOT BELIEVE ME CALL EXPRESS PASSPORT BEFORE YOU PAY FOR THEIR SERVICE - SEE IF THEY PICK UP THE PHONE. I AM AN OPTIMIST AND GAVE EXPRESS PASSPORT A CHANCE EVEN THOUGH THERE ARE SO MANY BAD REVIEWS ON HERE - I THOUGHT MAYBE SOME PEOPLE WERE HAVING A BAD DAY AND TAKING THEIR FRUSTRATIONS OUT ON THIS REVIEW PLATFORM. DON'T BE NICE LIKE ME -- TRUST THE BAD REVIEWS. DON'T TRUST THEIR REPLY TO ME BELOW SAYING I AM WRONG ON SO MANY LEVELS. AGAIN IF THE COURTHOUSE WILL NOT APPROVE THE PAPERWORK, THERE IS NOT WAY FOR THEM TO SEAL AND SEND TO YOU. THE COURTHOUSES TOLD ME YOU WERE A SCAM. I WENT TO 2 COURTHOUSES AS WELL, THINKING MAYBE THE FIRST ONE DIDN'T KNOW YOUR COMPANY - I REALLY DID NOT BELIEVE YOU WERE A SCAM COMPANY UNTIL TWO NOT ONE - BUT TWO COURTHOUSES TOLD ME YOU WERE A SCAM. I TRIED TO GIVE YOUR COMPANY THE BENEFIT OF THE DOUBT - BUT WHEN 2 COURTHOUSES TELL ME YOU ARE A SCAM AND THAT THEY WILL NOT APPROVE THE PAPERWORK, THEN YOU TELL ME EXPRESS PASSPORTS - WHAT I AM SUPPOSED TO DO AND WHAT I AM SUPPOSED TO THINK? I TRIED TO CALL YOU 3 DAYS IN A ROW. YOUR CHAT WAS OFF. I REPLIED TO THE EMAIL I RECEIVED FROM YOU. NOTHING. NOTHING. NOTHING. THE MOST I HAVE HEARD FROM YOUR COMPANY IS YOUR REPLY BELOW. UPDATE 10/23/2021: Since no one from your company contacted me, and it is impossible to get in touch with you in order to fix my issue, I disputed the charge with my credit card company. I sent them all backup documents from the court - including contact names, documents from Express Passport's website, details from the Post Office - including contact names, and every time I tried to contact Express Passports. I just received a notice from my credit card company that it completed my investigation, and they have determined I am not responsible for paying the disputed amount. This was a long and lengthy process to get my money back.

They care to respond to negative reviews here but don't bother taking care of their customers who's money they've already taken. Update: I have already applied for my passport without you guys. I would like a refund like you promise on your site.

Yes!! Someone needs to contact me!!

I´ve been trying to reach for help for a month al ready and have no answer. I´ve been calling all day and have no answer I need to send the papers to get started on this so can some one answer. How do I get the papers I need to send, we´re do I send them to, whene do I send it? HELP!!!! I don´t need to change my password!, I need to now whats the next step, how do I send my documents this is the message the paige shows "Thanks for your submission. You're Almost Done! Please call us now to complete your process at (888) 612-9899 We'll conduct a final review of your passport documents and answer any questions you may have before you ship us your documents" I´ve been on line all day!!!!!

The worst service ever. Everything they claim to be on the website is a scam. The services your claiming to pay for is a scam. I got the opposite experience and services they claim. You’re paying for their expertise, trust, customer service to get your passport but yet no one can ever reach a single person working for this “company”. They claim on the website “help every step of the way” that’s a JOKE. I have not been able to reach a single person for MONTHS. I have multiple tickets open, have called multiple times, messages the Facebook account. Someone answered back days later and said “I'm so sorry and hope one of our representatives would have reached out to you by now or you made contact by now. I said actually no, not at all. And they never responded! As I write this -I’m on hold again as I wait for anyone to answer. I have waited for 47 minutes before just to get no response. After all this and finally getting my passport package sent out. They sent it back with no reason indicated what I was “missing”. I called many times and inquired for help before sending it so this wouldn’t happen. I also have no idea what I could have been missing as everything is there.I’m going to end up missing my best friends wedding now. I started this process with them back in April needing it by October. It is now the end of July.

This is one of the worst experiences I’ve ever had with a business. I took the forms they sent me to get authorized for my new passport and the passport office said they couldn’t authorize my forms this company was so suspicious. When I called customer service they said to try again and if it didn’t work I could get a refund. I tried again and the passport office said no. Ever since the last customer service call every single one of my calls has been dropped after an hour of being on hold. Currently on hour 4 of trying to get the REFUND THEY PROMISED ME.

I did a cancellation request to receive a refund and still have not received any communications on the update of my refund. I used this service against my better judgement because I had urgent travel plans. I see why this site gets so many bad reviews. The process to receive a refund should be just as easy as it is for them to charge the card. I will not be using this service again and recommend no one use this site. No matter how long they have been in business and they will surely state it in there response, they do not have the best customer service.

Edit: i did recieve my refund with in 24 hours so i did change my review from 1 to 2 stars because i got my money back. But no explanation as to why I had such difficulty with the post office or why i could not get any answers via phone. I never said this was a scam, however they need much better communication with customers. The fact that the post office would not accept my packet due to what they said was missing documentation is concerning. I have been trying for two days to reach their office by phone. At this point i want a refund. I am extremely frustrated and upset. I submitted my payment and information and took everything to the post office to finish the application. The post office would not accept it for several reasons. The first being that i did not have a letter of authorization. They explained that for a courier service like this a letter of authorization is required. They would not accept the packet without it. I attempted to call for clarification thinking i had missed it in the packet and could not get through. I waited on hold for over an hour on Monday and then again on Tuesday for over an hour. I chose to print off a standard letter of authorization and use that. I returned to the post office for a second appointment and was told a second time they would not accept the documents for a courier service because it was more than two weeks from my travel date. They would not proceed. End of story. I called again for clarification and could not get through. I want a refund at this point. I can't tell if this is a scam or not but due to the lack of communication and absolute confusion on what paperwork is needed I have chosen to not use this service and make an appointment myself.