Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
749 reviews
Exceptional VillasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Villas is a luxury villa rental company, founded in 1992, specializing in luxury villas and tailor-made vacations.We believe an exceptional vacation is about more than a beautiful villa. It is about expert advice, personalized service and knowing that every detail is taken care of. Our Villa Specialists have first-hand knowledge of the villas and destinations they represent, allowing us to match each guest with the right property.What sets us apart: 3,800+ handpicked villas worldwide Personally inspected villas, visited by our Villa Specialists Destination experts with genuine first-hand knowledge Personalized service from your first enquiry through to your return home Complimentary concierge service, tailored to your individual needs Best Rate Guarantee across our villa collectionWe do not take a one-size-fits-all approach. We take the time to understand what matters to you and create a vacation around your requirements.Our attention to detail is what makes the difference. From finding the perfect villa to arranging private chefs, airport transfers, experiences and special celebrations, our team is here to make every part of your vacation effortless.Discover your next exceptional escape and view all our villas.
Exceptional Villas (exceptionalvillas.com) has 749 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
749 approved reviews, newest moderated first
The affiliation with resorts and places to stay and handling all of the logistics prior to the trip have made Exceptional Villas an exceptional company with which to work.
By SG
Response from Exceptional Villas· Feb 16, 2026
Thank you for your lovely review Peter. It was our pleasure to assist with your trip, and we hope to welcome you back again soon! Warm regards, Gwladys, Marianne and the Exceptional Villas team
The experience has been nothing short of perfect. I have dealt with Thais Tirloni (property selection)and Mary Morris (details of the week) in the planning of our family trip to the Cayman Islands in February. They are professional, kind, relatable, patient and extremely communicative. Exceptional Villas should be proud to be represented by these two individuals. Very grateful.....thank you!
By Rob Keller & F.
Response from Exceptional Villas· Jan 31, 2026
Many thanks for your great review Rob. We hope you have a wonderful time in the Cayman Islands. Warm regards, Thais, Mary and all the team at Exceptional Villas.
Can’t recommend Exceptional Villa’s enough. Rowena did a fabulous job of organising everything for us, arranging transfers, shopping, car hire and restaurant bookings. The apartment is perfect and we are looking forward to our time in Barbados. Thank you Rowena and Exceptional Villas.
By Claire
Response from Exceptional Villas· Jan 26, 2026
Thank you so much for your kind review Claire. We're delighted to hear that everything has been seamless so far, and we wish you a wonderful time in Barbados. Warm regards from, Rowena, Yvonne and the Exceptional Villas Team
Stayed in a villa at Windjammer Landing & Resort in St. Lucia. While the overall experience with Exceptional Villas and Windjammer was good, there are some things they fail to mention and I was not overly impressed with Windjammer. There were some little things that added up, which made me decide this would not be a place I would stay at again. All inclusive is quite expensive and the expectation is that everything would be kept stocked at all times. None of that happened. We had to call over and over to get items like water and soda restocked. Towels were left in a bag outside the door or on the floor somewhere. Sugar and creamer for the coffee was always out and multiple calls had to be made to get it restocked. This is not the type of service I was expecting. Exceptional Villas fail to mention all the stairs in the villa and the pictures do not show them either. Constant up and down 27-33 steps multiple times a day is not ideal for older guests and should be mentioned. The villa itself is quite dated and not what I am used to when described as luxury. Windjammer restaurants are good. Food is excellent. However, the majority of options require a reservation which is not ideal if you don't want to be tied down to a schedule. Also, some of the restaurant service is very slow. 3 hours for dinner is pretty lengthy especially if you have children. Windjammer convenience store is great to have but they charge different prices to different people for the same items. This happened to us several times at the store and the souvenir shop. Overall, we had a good time and St. Lucia is beautiful. We have visited the country several times but I wanted to try a different experience. We will definitely be going back to Sandals for future Caribbean vacations.
By Bonnie C.
Response from Exceptional Villas· Jan 26, 2026
Dear Bonnie, Thank you for taking the time to share your detailed feedback following your recent stay at Windjammer Landing & Resort. We truly appreciate you highlighting both the positives and the areas where your experience fell short. We are very sorry to hear that certain aspects of the service and villa experience did not meet your expectations, particularly regarding the restocking of items, housekeeping consistency, and the overall level of service you anticipated from an all-inclusive resort. We completely understand how these issues, when added together, can detract from what should be a seamless and relaxing holiday, and we apologise for the inconvenience caused. We would like to note that our team has personally stayed at Windjammer Landing on multiple occasions, and based on our own experiences, we would not have expected the service concerns you described. That said, your feedback is extremely important, and we will be raising each of the points you mentioned directly with the resort management so they can review and address them internally. Regarding the villa layout and stairs, we appreciate you bringing this to our attention. While the hillside setting is part of what creates Windjammer’s stunning views, we agree that the number of steps can be challenging for some guests and should always be clearly communicated. We will review how this is presented to ensure future guests are fully informed before booking. We’re pleased to hear that you enjoyed the food, restaurants, and the beauty of St. Lucia, and that overall you still had a good time on the island. Once again, thank you for your honest feedback. Please know it has been taken seriously, and we will be in touch with Windjammer to discuss your comments in detail. We will be in touch directly with you shortly too, to discuss further. Kind regards, Exceptional Villas Luxury Villa Specialists
Our experience was amazing. Perfect vacation. Staff was pleasant and would definitely recommend.
By Al M.
Response from Exceptional Villas· Jan 21, 2026
Thank you very much for your lovely review. It was our pleasure to assist with your holiday planning, and we're delighted to hear that your stay in Turks and Caicos was a success! Warm regards, Marianne, Elaine and the Exceptional Villas team
Mary was an amazing help with planning our vacation. She is a wealth of information and is quick and willing to find out anything she doesn’t know. All correspondence was replied to in a timely manner. Can’t wait for the holiday!
By Tom S.
Response from Exceptional Villas· Jan 13, 2026
Thank you very much for your great review Tom. It was our pleasure to assist with your holiday planning, and we're thrilled to hear your positive feedback. Warm regards, Mary, Paul and the Exceptional Villas team
Prompt and attentive to all needs!
By K B.
Response from Exceptional Villas· Jan 12, 2026
Thank you for your great feedback! We appreciate you taking the time to share your experience and we hope you have a wonderful time in Turks and Caicos. Warm regards, Marianne, Gwladys and the Exceptional Villas Team
Dealing with Rowena has been an absolute delight. Professional, informed, patient (!) and courteous. A wonderful asset to your company.
By Mrs Susan B.
Response from Exceptional Villas· Jan 12, 2026
Thank you so much for your lovely review Susan. We hope you have a wonderful vacation in Barbados. Warm regards, Rowena, April and all the team at Exceptional Villas.
