Eversource EnergyReviews of eversource.com

Poor communication. Rude staff!! Beyond rude. takes forever to get anywhere with them! Dumb and USELESS. Quick to shut everyone off but not to restore it, just take a payment and let you linger for DAYS. 0/10 AWFUL.

Fast to send a shut off notice but make you wait 6 hours+ on the phone….. seems like they don’t actually want people to pay unless they can bill them extra for the turn on fees and other bullshit often caused by their inability to have a functional website or have a useable mobile interface via phone or internet. Hold you hostage by having a monopoly on power and then screw their clients with impunity. Random outages that you still get charged for the day for. All around scumbags. But they get away with it because the way are a state sanctioned monopoly I wonder how many relatives had to breed in this state for that to happen.

Service disconnected for payment yesterday morning. Payment was made the day before and was seen in the system by every cs rep that I spoke with during the day. My 80y.o mother who's O2 dependent 24/7 wasn't able to use her O2 concentrator. Albeit we had a few portable tanks, they don't last indefinitely a few hours at best. So from 9am until 6pm they couldn't get anyone to return and reconnect the power. Total BS and very intentionally cruel. They waited exactly 24h to restore the power and my mother is now in the hospital suffering from hypoxia due to lack of appropriate oxygen. Thanks Eversource (I know you don't GAF)

Worse customer service than ever. I asked home they turn someone’s power back on and the rep said she didn’t know????

The frustration that I feel towards this gas company is so unnecessary. The last bill said we owed $288 for 4 days of gas service with a thermostat locked in at 62 degrees. I called and explained the error which they quickly acknowledged and said to check back tomorrow and you should have your fixed bill. Well it's been a few days and still no fixed bill. Now asking for a week to fix it. But this is not the first mistake they've made with billing. A few months prior it took him 3 weeks to put the meter reading and the amount of a bill on the website. By then, the next month's bill was due. So frustrating. It took several weeks for them to fix it. Something is off with their billing department. Eversource, you are a large company with a lot of resources. please fix your problems. It's very frustrating. Most of the time the customer service reps are very courteous and helpful.

After waiting on the phone to speak with a custormer service person to help me, I was connected to a delightful and helpful woman named Aneesa. She helped me create an account for my new home and patiently helped me navigate the online process to complete my account. Aneesa was extremely helpful and very generous with her kind support and a very pleasant demeanor. Thank you Aneesa for your skills and patience!

I am filing a complaint because this company’s billing and customer service practices are unacceptable. Their billing is consistently incorrect, and despite providing full payment information each month, they continue to send harassing shut-off notices threatening to terminate service. This happens repeatedly. Trying to resolve the issue is nearly impossible. Customer service is essentially unreachable. Today alone I have been on hold for over 90 minutes, and previously I waited over 30 minutes with no resolution. It is extremely frustrating and wastes a significant amount of my time every single month. The constant shut-off notices, despite having valid payment information on file, feel like harassment and create unnecessary stress. This company clearly needs to improve: • Billing accuracy • Customer service accessibility • Resolution of recurring account issues I am requesting that they correct the billing problems, stop sending unwarranted shut-off notices, and provide a reliable way to reach customer support.

Terrible company that raises rates and has awful customer service. Always a long wait time and when they call back it's quick and then it takes forever to get them again. I'm sure the long wait times are because of everyone else complaining. They don't do anything to help you with the high bills or rates. Worst run company around.