Educational Testing ServiceReviews of ets.org

Customer service is fatalist,barely audible and their comprehension level in English is pitiful. I write this as a native English speaker. My daughter, who is French and who has also resided in Scotland for 2 years while attending public school consistently received good grades.They placed her as Upper-Intermediate. She is known as being fluent. The grading system is unfairly skewed and the average results that signify which level the person qualifies with overall is at best opaque. Look at their low average in customer satisfaction. They are pathetic!

I was supposed to sit for my GRE exam in March. The day before exam, I ran through all the checklist again just to make everything is going to be okay on the exam date. This includes the system check provided by ETS. Then on the exam day, I sat for an hour since I had issues with the technical provider system (not ETS) as it has further check down the route. And after chatting with the customer service of the technical provider, they say it is something to do with my hardware, therefore making it impossible for me to sit for the exam unless I change my hardware (I'm a broke uni student) The issue starts here, I asked for a refund since there is no solution to this issue. I first contacted in March, waited until April, then contacted again in April just to get reply saying they will ask another team to review my situation. And now it's May, I asked them again and the answer is the same. The amount might not be significant for some people, but to me that amount could explain whether I'm going to survive for the month or not. And the way they handling the situation is not helping either. It's a poor that GRE only can be taken from this company. Otherwise, please find other provider. We really need no inefficient company in this climate. At least, not a kind of company that is benefited from contract like ETS.

TOEFL Home Edition does not work! Do not trust it! I tried the service twice with different hardware and was interrupted both times by the ETS system browser claiming a "security issue". In both instances, and after 4-10 weeks of waiting, ETS has accused me of cheating with no details or documentation and denied refund and rescheduling for a physical test.

Alerts scam. I was supposed to take my TOEFL exam at home and unfortunately there was a technical problem from their side. The exam was interrupted during the speaking section and we spent two hours trying to fix the issue. Then the technician asked me to reschedule my exam. I have been waiting for two weeks without any reply from their side to my emails. They do not even care that students have deadlines and they are playing with their future. I'm so disappointed how this administration treats its customers. No care and no respect.

My online GRE was cancelled without any explanation. Trying to get in touch with a customer service representative is proving to be a very very frustrating experience. On numerous occasions I have gotten through to an actual person, then they transfer me over to a different person who sends my call to voicemail. If there was a competitor maybe they would try at least a little bit to be responsive. As it is now, I have not seen any evidence that they care to resolve my case. It sort of feels like they are preying on me so that I will have to pay the $205 fee to reschedule my test. I truly did nothing wrong and sorting out this issue has been a gargantuan waste of my time. If you are a company with no competitors I think you owe it to your captive audience to at least do right by them. Not in the slightest.

No one respond to it email, complain, question, anything. The worst administration all around the glob. My home edition toefl was cancelled with no reason clarification. I sent emails to reschedule my exam or to be refunded with no answer.

Very poor service and their customer service is horrible. They just hold the score and tell us to call back after 2 to 3 weeks, till now I have not received my score and no updates from their side. I mailed them N no of times and didn't get any reply. Very frustrating with ETS. Please requesting all universities to not consider the ETS as their vendors for competitive exams like GRE and TOEFL. They are playing with students.

I have the worst experience so far with this organisation. I took an online GRE test with them in 6th December 2020 through their ProcterU system. During the exam, I really needed to use the toilet. I asked the proctor if I am allowed to go to the washroom real quickly, but nobody replied me for at least 2-3 minutes. I was very urgent and I could not wait any longer. I sent a message in the chat box asking for permission but nobody bothered to reply me as well. So during the 60 seconds pause period in between sections, I went to the washroom and rushed back (by the way during this break period, your screen stays on the instruction page, no questions are there so there is literally no way anyone can cheat anything). Upon coming back, I received a text from them asking me to have a 360 degree camera pan around my room, which I did. After that, he said that I may resume my exam. The ridiculous thing started 20-30 minutes after that. An intervention specialist called Ed ended my session, saying they cannot proceed with the exam today and an incident report will be sent to my exam provider. I told Ed that I had already informed the proctor and the proctor even continued the session after my 360 degree camera pan. Ed mentioned that I had 1 permitted break which is scheduled within the exam section, and asked me to reach out to ETS for further instructions. He left immediately after that without further explanations. When I requested for more details, the procter who has permission to control my computer (yes, you have to give permission to them so they can set up your computer to test mode, which means they have the FULL CONTROL AND ACCESS to your computer during the test) forced close the entire conversation. This happened around 2 hours and 30 minutes into the exam. I contacted ETS immediately, but all I received from them is an auto-generated email asking me to wait for the outcome. It has been three months since the incident and even though I have been sending them emails and calling them, no one gets back to me on anything. I do not know what is even going on now. The lack of response from the organisation is appalling, the whole experience to me feels like a scam. I'm not sure why they are still in business when there are so many bad reviews about them already. What is going on??????