Educational Testing ServiceReviews of ets.org

Inefficace J'ai effectué le test à la maison : lorsqu'il y a un problème, fin de session et ciao bye. Je ne suis pas du tout satisfait du service et je m'aperçois que j'aurais dû lire les autres avis. Nom alternatif du site : comment perdre 4h et 305$ La seconde etoile quand je serai remboursé (que ce soit ma banque ou le site...)

Very bad company My son had an appointment for an English test. He needed this to start a master at the university. No examinator was present, he even waited 2 hours. Luckily he made a video showing he was present and the examinator was not. He asked his money back but they refused and said even that he was not present. So he asked his money back through his bank account. Paypal asked why and decided that he could have his money back. Now TOEFLE is sending an invoice with more than twice the amount he had to pay for the test. What a criminal organisation!

I made the Toefl IBT at home test. It all started with an application that could not be opened on my MacBook, with customer service completely ignoring me. After rebooting, this application finally worked. I spent a total of 2 hours beforehand having Toefl checked (they had to see the room, asked me 10 times to show them my desk etc.). During the test, I was interrupted no less than twice by the invigilator because they could not hear me properly. So twice I was taken out of my concentration by a problem that lies with them. I was also laughed at by the invigilator during the control process. I have contacted the customer service and they refuse to come to a solution and lay the blame on me. Absolutely do NOT buy a test from this company because you are throwing away €300! Wish I had checked the reviews before.

How is a national testing exam site so SCAMMY?!!! This test never worked on my computer even after practicing before hand. I reached out to several customer service reps via phone, email, and chat. No help whatsoever. I then reached out to reschedule this online exam and they basically said too bad. So after weeks of no help, I disputed the charge. My bank credited me (because I never received the service purchased) and now ets sent me an invoice?!!! Is this even legal? This company has major issues.

Racist company revoking access to its services based on nationality. Disgusting

Got robbed like so many other people here. Never got to actually take the test, never got to see a single question. An error appeared in the screen, the proctor said he couldn't help me, after almost three months waiting for a reply finally got one saying I had unauthorized software running in my computer, no proof provided. What is the purpose then of running all the programs to check the system, and having the proctor literally getting into the test takers computers' settings to block all kind of unauthorized software from working. An absolute robbery. Did the IELTS a few weeks later and got an 8 out of 9. Needed a 6, why would I even cheat? They are just robbing people.

I paid for the TOEFL Essentials test at home. At the day scheduled, the problems started when ProctorU people were unable to handle with an error message which avoided the ETS browser to be installed. The tech guy did some basic verifications, but he didn't spend a reasonable effort and just alleged I had to try on another computer or ask for a reschedule. As I had no other computer available and also with a tight deadline, I googled for myself and found a troubleshooting document at ETS website which contains instructions for the message I was getting. According to this document, the tech support from ProctorU should have checked some TLS configuration at Internet Options on my Windows but he didn't. After reconfiguring it, I was finally able to install ETS browser by myself. Almost 2 hours late, I tried all over again, with a third proctor, to start taking the test. She got control of my computer with their ProctorU Google Chrome extension, then ran some scripts which interrupted some services and background programs, and then manually closed some other programs I have running by default. Google Chrome Remote Desktop, Microsoft Teams, Geforce Experience, Google Drive, Microsoft OneDrive, Apple iCloud, Discord all stopped, logged out or closed. I had no Skype, Zoom, TeamViewer, OBS or any other program or remote desktop service or screen sharing installed. She finally said everything was set to proceed and my environment was ok. But when she inserted the credentials at ETS browser to start the test, a few seconds later, the screen blinked and it just showed the message "test cancelled due to security reasons". She stated this was a COMMON ISSUE but she couldn't do anything to solve, so that I should report to ETS and they would help me out. I argued I had not much time, and again she said I should no worry because this is an issue ETS is used to deal with! I sent emails to different ETS adresses and opened an incident at ETS contact support page, which stated that I would receive a response within 2 businesse days. But had no response at all from anyone. 30 days later, a Test Security Specialist (sic) sent me an email informing the reason my test had no score result available. The stating is "you had an unauthorized software operating during the test administration." I seached for ETS files at my computer, looking for some log or anything that could help me understand what happened and which program or service was running. Found 3 log files an none of them had any clue about it. So how an specialist wasn't even minimally dedicated or capable to inform me which software was running, a software that THEIR OWN SCRIPT AND THE THIRD-PARTY PROCTOR ON DUTY WASN'T ABLE TO CHECK AND CLOSE UPFRONT?

The support dept is practically non-existent and doesn't respond to any inquiries you have in advance of booking a test, as i have learned. Not to mention all the shady ProctorU stuff and arbitrary requirements that come with it... Will very likely try and get my certification from a different provider in the future.