Educational Testing ServiceReviews of ets.org

It's amazing what I am reading in the reviews. Exactly the same problem for our family member (at our expense). Technical issues and wasn't able to take test. Then ETS claimed test was opened so they charged for it. No test was taken, yet no refund after phone calls, emails and USPS mail. How do they get to continue to operate?!

They terminated my exam due to "security reasons". When asked, I was only met with a vague response stating that an "unpermitted program was running". I made sure to close EVERY single program beforehand and the only thing that was running was Chrome. I even let the proctor get remote access to my PC and check everything, only to get terminated right before the test for practically no reason. Absolutely atrocious. They literally stole $300 from me as it's non-refundable and now I can't apply to the academy that I wanted to apply to. NEVER TRUST THIS ORGANISATION.

The test results did not arrive in time. They say 8-10 days but it took them more than 14 days. E-mails remain unanswered even until now (2 months later). Since having signed up, I receive unwanted spam (emails and mail to my home) of partner organizations although I explicitly declined my personal information to be shared with partner organizations.

First of all, the test was cancelled, and the numbers that were supposed to help us reschedule the test were extremely useless. Nobody knew what to do. When I received a call from someone who was supposed to assist me, they said that they were not the right person for it, and I had to call ETS in the US and pay for it, including crazy phone fees. This is one of the most unprofessional services I have ever received. They don't even have a phone for cases when they cancel an exam, and people need support.

I've been trying to cancel/reschudule a home test for the past week. The online options do NOT appear on my account. So I tried calling to get help. NOTHING. Can't get a hold of anyone. It should be illegal for a corporation that takes hundreds of your dollars for 1 test, but provides no LIVE customer or tech support. And replies of email to get back you in 3-5 business days? ARE YOU KIDDING ME? I need to deal with this, and have NO way. I tried calling the 1 phone number I found on their website, it's a recording that talks forever and provided no-one to speak with. Just waiting for no-one. HELP!!!

We pay so much and they don't even tell us what we get wrong, in order to be able to improve. Support sucks also. Price is ridiculous.

This company has been horrible.( ETS PROCTOR U) I am behind in starting my student teaching because of them. The first test attempt The proctors computer shut down and kicked me out of my test I was unable to finish an essay and did not pass test by 2 points due to not finishing the essay yet i scored really well on the first part of the test the multiple choice. I was so upset over this and they would not pay for me to retake because they had scored it and i couldnt retake for 30 days plus. This gave me almost like ptsd so i did not try taking another test for almost three months i studied really hard and 2 days ago finally bit the bullet to give math a try well it did not work out in my favor after checking all my set ups and testing internet pretests everything was perfect but on there end there was an issue when i asked what i needed to do to correct the problem they ignored me and would not answer me i went through the phone and 3 proctors when finally 4 hours later i was fed up and shut the computer down and cried lol. This company needs to let me retake the essay and not the multiple choice as well as pay for it for my time getting a sitter and now not being able to student teach because of a deadline that I had plenty of time to meet otherwise. DO NOT USE THIS COMPANY !!!! I am contacting the attorney generals office as well

Did everything as good as anyone would, they still got to keep my money. I paid $290 usd for a Home Based test a few weeks ago, showed up in advance, tested my connectivity, passed it, showed up to check in at the exam and the ProctorU technician tells me my connection is not good. How can it be not good if I just passed the connectivity test? I reached out to them via email, they answered and then copy pasted the same response again and again when I was trying to reach out to them. The blame on the student 100%. Lost the money and my spot at a Master's degree because I couldn't meet the application deadline. Thanks ETS.