Educational Testing ServiceReviews of ets.org

SCAM ALERT!!!!!!!!!! these guys are scammers. I booked my at home TOEFL and 15 min before my scheduled time no proctor showed up and i waited and waited and waited for 2 hours after that before finally giving up. I emailed them about my concern and now they are blaming me that i did not log in on time and they will not refund my money. I also tried to take a screenshot of the computer screen but since i was logged in on their browser it hides the computer clock that way we do not have any evidence of what time we were logged in. They just emailed me saying they investigated but i think no solid investigation was done at all. I think this is their way to scam people of money. Get a life guys.... this is no way to scam people being such a big company.

ETS server scanned my computer serveral times prior to the test. Mobile was stored away, whiteboard visible to the instructor. All instructions have been followed. 20 minutes prior to the end of the test my participation was terminated and I received the message an unauthorized software was operating. Nothing more. No screenshot, no name of the software - nothing. Claims have been wiped away just with the simple note "check the policies, no refunds". I will pass it on to a lawyer and there will be a court case on this. Moreover I have contacted official german Broadcasting Network as I found I am not the only one... by far not the only one....

You guys are a scam. Looks like there are a lot of people complaining about you. I guess that gives me some comfort knowing that I see you for what you guys are. A sick money grab. If this is a known issue with enough people complaining about it, YOU are accountable and responsible to make sure the issue gets resolved. I ran through the test with your proctor and he cleared me to take the test. To throw this back at me saying it's my responsibility to know what background processes my computer is running regardless if I have done a sweep and complied WITH your proctor, is the lowest form of gaslighting a business can do. Here's a piece of advice, go back and have your software engineers improve your systems. And this one is free, from an operational consultant like me. Make it part of your process to switch on the TASK MANAGER during the system check. Take a look at all the open lines before accusing your users of being untrustworthy (which you obviously are). That way, you can have PROOF that we as users are not trying to scam you. Oh. That's something your company is already guilty of. Keep the $250. It obviously makes you guys happy. May you live long and prosper. Long enough to see your company implode. Cheers.

Extremely pricy, exam does not correspond to questions reviewed by the official textbooks. Examinater (home exam) impudent (with limited English skills). The mandatory aspect of this exam as an admission criterium contirbutes to making education a business. Happily, universities increasingly remove it.

I didn’t even want to give them one star, but I had to to leave the review. This is the absolute worst company I have ever had to deal with. I tried to schedule the two exams I had to take to be able to begin student teaching. If you scheduled them at one time it saved you some money. It took my money but failed to schedule one of the exams. I had to schedule again, which cost me even more money. Never got a refund or let me use it towards what I had already put out. There were no testing sites in my area so I was forced to take them at home. It was a total pain just getting my room approved to begin the tests. The first test was fine with no issues. The second one clicked me through at the end and I never even saw the “cancel scores” button. I asked the proctor to let me check if my scores were being submitted. He said everything looked good and told me to exit the exam, so I did. Yesterday I received my official scores and unfortunately it said “scores canceled.” I called customer service immediately and let them know what happened. They were literally no help at all, I even started crying on the phone because I was so upset. They refuse to reinstate my scores, refuse to give me any kind of refund, and won’t let me take it again for 28 days. They’ve taken my money, and ruined any chance I had of doing my student teaching this school year. I completely heartbroken:(

Predatory pricing schemes. Horrible customer service. This company makes its money praying on teenager's bank accounts. I thought it was all over until I realized I had to pay an additional 35 USD to send a score to EACH university, with 4 universities costing 140 USD. Shameful that so many universities rely on this company.

I signed up to take the GRE from home because there are no testing centers available in Portland, OR. I used the ETS-provided tools in advance to ensure that my internet connection was suitable. I have a high-speed fiber connection and have no problems streaming, video conferencing, etc. A few minutes into the test a box popped up saying my session had expired and I was kicked out of the test. After several emails and phone calls, the result is that ETS claims my connection was too slow, and I will receive neither a refund nor the opportunity to retake the exam.

The worst customer service to exist, basically this is a giant scam to rip you off your money. Couldn't choose on the website 4 free institutions to send my score too, contacted in advance, they don't help via email or phone, just try to make you pay more and more even though the exam itself is so expensive. Had to talk to them for 1.5 hours on a very expensive call for them to not even give me the full product I paid for. Absolutely horrible experience don't go near them