The administrative and technical…
The administrative and technical assistance people (by phone) are quite helpful. The ones with whom I have delt are quite articulate and knowledgeable.
By Robert
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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The administrative and technical assistance people (by phone) are quite helpful. The ones with whom I have delt are quite articulate and knowledgeable.
By Robert
I had trouble with the battery. Reps were very patient and helpful, lowering my anxiety!
By Sarah P.
Customer service went above and beyond, patiently answering all my battery-related questions. Riding the bike is a breeze - it's light, smooth, and hills don't feel like a challenge at all.
By Sophie S.
The support team especially Tina, were absolutely great. Great information, timely and diligent with necessary facts as needed and I am looking forward to trike ride and the freedom it will bring!!
By LINDA M.
Communication could be better....
By MANUEL P.
ESKUTE Has been Fantasic for me...bike Arrived , early..assembled Easily..D200...Support Team Helped GREATLY..6stars...VERY Glad I went W/ Eskute US...Thank You...! Stephan in FL.
By Stephan W.
Customer Service was excellent. Purchase was easy. And the bike is great!
By Frank
Love the bike.simple to put together after a little assembly and a few adjustments I was riding and having fun.
By COREY I.