Eskute USReviews of eskute.com

Response from Eskute US· Mar 31, 2026

Dear Customer Name, Thank you for your message, and I’m truly sorry for the delay in processing your refund. This was clearly an oversight on our side, and I sincerely apologize for the lack of timely follow-up. I would like to inform you that your refund was successfully processed yesterday. Could you please kindly check your account and confirm if the funds have been received? Please rest assured that we are a responsible and honest seller, and we are always here to resolve any issues as quickly as possible. If anything is unclear or if you need further assistance, you are very welcome to contact us directly at any time. Once again, I deeply apologize for the inconvenience caused and truly appreciate your patience. Kind regards, ESKUTE Support Team

Response from Eskute US· Mar 31, 2026

Dear Diana, Thank you for your feedback, and I’m truly sorry to hear that the bike was not a good fit for you. We completely understand how important comfort and ease of use are, especially when it comes to getting on and off the bike safely. I would also like to sincerely apologize for any confusion or frustration caused during the return process. To clarify, our return policy does state that for non-quality-related returns, the return shipping cost is the responsibility of the customer. However, I understand how this may have felt unexpected, and I’m sorry for any misunderstanding this caused. According to our records, the bike has now been successfully returned, and your refund has already been processed. We truly hope everything has been resolved on your end. We genuinely appreciate you giving our product a try, and we’re very sorry that it did not meet your expectations this time. If you have any further questions or need any assistance, please feel free to reach out. Wishing you all the best. Kind regards, ESKUTE Support Team

Response from Eskute US· Mar 31, 2026

Dear Customer, Thank you for sharing your experience, and I’m truly sorry for the series of issues you encountered. I completely understand how disappointing and frustrating this must have been, especially after your first ride. We sincerely apologize for the problems you described, including the handling concerns, missing parts, lighting issue, and the tire puncture. This is certainly not the experience we want you to have. We have already reached out to you directly, and considering everything you’ve experienced, if you prefer not to proceed with further troubleshooting or repairs, we fully respect your decision. In this case, we can arrange a return with a prepaid shipping label, so you will not need to cover any return costs. Once the bike is returned to our warehouse, we will process a full refund for you. Our goal is always to make things right, and we truly regret that we did not meet your expectations this time. Please let us know how you would like to proceed, and we will take care of everything for you as quickly as possible. Kind regards, ESKUTE Support Team

Response from Eskute US· Mar 31, 2026

Dear Customer, Thank you for your feedback, and I’m really sorry to hear about your experience — I completely understand how frustrating this must be, especially after such a short usage time. After carefully reviewing the videos you provided, our technical team’s assessment is that the noise appears to be coming from the chain and drivetrain, rather than the motor bearing itself. In some cases, dryness or debris on the chain can create a noise that sounds more serious than it actually is. We recommend trying the following: Clean the chain thoroughly Apply proper bicycle chain lubricant Check chain tension and alignment These steps usually resolve this type of noise quickly. That said, your concern is absolutely valid, and we do not want to give you the runaround. If the issue still persists after these steps, please let us know — we will continue to support you and, if necessary, explore further solutions to ensure your bike is working properly. Could you please let me know if the problem has been resolved after cleaning and lubricating the chain? We truly appreciate your patience and the opportunity to make this right. Kind regards, ESKUTE Support Team

Response from Eskute US· Mar 31, 2026

Dear Customer, We’re very sorry that you didn’t receive the parts you ordered. As we discussed, the tracking shows that the shipment was delivered, and we’ve also provided the proof of delivery. Since your order is covered by SEEL shipping insurance, we recommend contacting them to file a claim. In the meantime, we have already arranged a replacement shipment for you. Could you please confirm if you have received these replacement parts? We hope this resolves the issue and restores your confidence in us. Kind regards, ESKUTE Support Team

Response from Eskute US· Mar 31, 2026

Dear Randy, We’re very sorry to hear that the right rear wheel arrived bent. As soon as you contacted us, we arranged a replacement wheel for you, so this issue should now be resolved. Could you please confirm if everything is working properly now? If there are any other problems with the bike, don’t hesitate to reach out — we’re here to help. Thank you for your understanding. Kind regards, ESKUTE Supprt Team