Mark's support was phenomenal
Mark's support was phenomenal
By Greg S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Mark's support was phenomenal
By Greg S.
Mark was very helpful. I received my trike and the rear axle was bent from inside, wheel wobbled and bike was not drivable. Mark assured me they would make it right. I was given a new bike at no additional cost. Received my new trike and enjoying it. Great customer support.
By Marian D.
You're associate Jade is amazing
By Jerrold B.
Had an issue with the supplied charger, reached out for help and Bella was able to send us a new one under warranty. Great service.
By Kory S.
The trike is fantastic but I ran into some issues out of the box that were rectified to my satisfaction. Mark was responsive and addressed all of my concerns.
By I C.
Customer Service was amazing! They helped me get a new rotor disc, and the bike runs amazingly. Super excited to commute to work on it.
By Kelsey Sanders K.
Great product for price, fast delivery, good custumer service. The only down side, the start up instructions were not clear in provided manuel. After reaching out, customer service provided a step by step procedure. Custumer service followed up with updated instructions.
By Barbara P.
Amazing transparent customer service, going above and beyond Bella!!
By Thomas W.