Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
Eskute USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 623 reviews with 5 stars · Clear filters
My so was so excited for this bike. It came so quick to and not bad to put together. He had it about 2 days and got a puncture hole from a thorn. I contacted the company and they responded very quickly and are making things right. I really appreciate this team. Thank you so much for your help. I totally recommend this company.
By Rachel H.
Mark was really helpful and quick with his response.
By Theo S.
Excellent Ebike, great quality, awesome customer service from Mark. My experience has been awesome. After a snag with my order, I contacted customer service and received great attention from Mark. His professionalism and speed in solution solving was refreshing. The bike has opened up my world allowing me to rehab from a difficult health issue. I would advise anyone to get a product from Eskute bikes and feel confident with customer service and product support. I couldn’t be happier with my experience. -William Burris-
By William
Bella was very helpful in helping me choose my new e-bike and answer all my questions! The response time was with-in minutes of me sending my email. Bella is TOP NOTCH!!!
By Rob
It’s a very good quality bike good for price.
By Pablo C.
Bella helped incredibly through the whole process, although I do believe the email customer service is outsourced to another country as replies were normally sent between 1:00am-4:00am. Still, everyone was very helpful and I got my problem fixed!
By Wes K.
I reached out to customer service to make sure the second box had an ETA. Bella answered very quickly and was very knowledgeable!
By Jill S.
Simon was so helpful!
By Brenda G.
