The best service I have ever…
The best service I have ever experienced with an online vendor. Help was immediately available with the representative walking me through the process to get my tickets. Superior service!
By Steve E.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
82 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eSeats.com is your trusted source for premium concert, sports or theater tickets. Since 2001, eSeats.com has sold over 250,000 tickets to fans worldwide.
eSeats.com (eseats.com) has 82 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
82 approved reviews, newest moderated first
The best service I have ever experienced with an online vendor. Help was immediately available with the representative walking me through the process to get my tickets. Superior service!
By Steve E.
Had issue with tickets at gate. Debbie responded very quickly and resolved issue. Would use her again. NFR IN LAS VEGAS.
By Steve M.
eSeats rescued me in a resale situation! Bob & Debbie gave me honest and credible advice, and my tickets sold in less than 12 hours (really overnight). They made it seamless - thank you eSeats!
By Suzye K.
Amazing customer service, Wimbledon tix arrived into my email weeks ahead of the event, will not go anywhere else for coveted and expensive tickets, do not hesitate to use this company! Seats were excellent, Bob was great with my questions. No idea how anyone could give this business less than perfect ratings.
By Brittany B.
I was nervous going through eseats to purchase French Open tickets. I had heard others were having issues with resale tickets to the event so I kept reaching out to Debbie prior to make sure this would not be an issue. Her reassurance and customer service assuaged my concerns and came to fruition when I received my ticket codes 24 hours prior to the event. The ONLY reason I did not give a 5 rating is because the tickets were over 3X the sale price but hey, I was willing to pay the amount to attend the event so that is on me to budget for. If you want actual tickets go through eseats, Debbie and her team who are easy to communicate with via chat or email communication.
By Arvind
We bought last-minute tickets and eseats.com made it so easy. Personalized service helped us download tickets and enjoy our event.
By Kate B.
Amazing customer service! There were issues with my ticket the French Open. Upon arriving in Paris I messaged ESeats and immediately got a response. Over the following 2 hours they were available to talk and continue to message while the issue was being resolved. This was happening in the wee hours of the morning for them. No problem at all, great communication, and willing to help. I had purchased a ground pass and given the issues they upgraded me to premium seats in the stadium.
By ken A.
Bought resale tickets for the French Open at Roland Garros in 2024. The RG website says not to buy from Eseats so I was a little worried. I shouldn’t have been. The tickets were legit, very good seats, and delivered in the timeframe specified. The company was good about reassuring me in the meantime! Definitely not a scam and I would use them again.
By Z M.