late ticket delivery
I purchased two tickets for the French Open the day before the event. Within hours of the order I informed eSeats that I would only be using one and to please list the other for sale. They failed to inform me that if the extra ticket wasn’t sold by midnight it was invalid. The next day I asked them to go ahead and send me the second ticket since it hadn’t sold, and this was when I was informed of that policy. A wasted ticket. Also, the ticket I purchased allowed me to enter Roland Garros at 11 am and there were several great matches going on. I had to email eSeats SEVERAL times to get my ticket, which was only sent around 2pm the day of the matches, causing me to miss all of that tennis that occurred prior to rain delay. And the markups are crazy— I found out tickets at the same level were available at the official French Open website for less than half of what I paid.
By L S W.
Response from eSeats.com· Jun 5, 2019
Please note, this customer placed her order on June 4th for a June 5th match at 7:30 pm the night before the matches. After placing her order for a pair of tickets, The customer signed off on the order and then subsequently asked us NOT TO TRANSFER the second ticket because she was planning to go alone to the match and wanted us to resell her extra ticket. The cut-off to transfer French Open tickets is at midnight the night before the next days' matches. After the midnight cut off set by the French Federation the ticket accounts are locked and tickets cannot be transferred into another persons name. The client was emailed her June 5th ticket at 5:30 am the morning of her match but the tickets ended up in her spam or junk folder. At 2:00 pm in the afternoon we were contacted by the customer saying she did not receive her ticket. We promptly resent her ticket to her. Additionally, it was not until the day of her event did she request that we transfer her extra ticket into another person's name. Many hours after the FFT imposed deadline to transfer tickets. Not much more we could possibly do given the last minute attempt this customer choose to purchase her tickets.