ErsanailsReviews of ersanails.com

Response from Ersanails· Sep 29, 2025

Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails

Response from Ersanails· Sep 24, 2025

Hi love, First and foremost, we sincerely apologize for the shipment delay of your order. We understand the frustration this may have caused, and we take full responsibility for this inconvenience. According to our logistics tracking system, your order now shows as delivered and signed for. To ensure you have successfully received your package, we would like to confirm with you: Have you received the order? Additionally, we have checked the email address linked to your order and have not found any messages from you regarding further issues or inquiries. Since we cannot verify the content you may have intended to share, we kindly request that you provide the contact method you used to reach out to us. This will help us locate your previous communication and address your concerns accurately. Please feel free to reply to this email or contact our customer service team if you have any questions. We appreciate your patience and cooperation, and we are committed to resolving any remaining issues for you. Best regards, Sky Ersa Nails

Response from Ersanails· Sep 18, 2025

Hi love, We sincerely apologize for the inconvenience caused to you regarding your recent custom order. After a thorough review of your requested size specifications, we regret to confirm that the dimensions you needed fall outside the scope of our current custom manufacturing capabilities. To resolve this promptly for you, we have already processed the cancellation of your order. We understand how disappointing this may be, and we deeply regret that we cannot fulfill your specific requirements on this occasion. If you have any questions about the cancellation process, refund timeline, or would like to discuss adjusted size options that fit our custom range in the future, please do not hesitate to reach out. Once again, we apologize for the frustration this has caused and appreciate your understanding. Best regards, Sky Ersa Nails

Response from Ersanails· Sep 12, 2025

Hi, love, Thank you for taking the time to share your valuable feedback with us. We sincerely appreciate you bringing this matter to our attention. Please accept our sincerest apologies for the inconvenience this situation has caused. We are treating this matter with the utmost seriousness and are reviewing the details to understand what happened and how we can improve. We have attempted to contact you separately regarding this matter. We would be grateful if you could please reply to that message at your earliest convenience so that we can assist you further. We are committed to providing a better experience and thank you again for your help. Best regards, Sky Ersa Nails

Response from Ersanails· Sep 12, 2025

Hi, love, We always strive to offer the best products and services. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️ Best regards, Claire Ersa Nails

Response from Ersanails· Sep 10, 2025

Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails

Response from Ersanails· Sep 8, 2025

Thank you for your patience, and we sincerely apologize for the inconvenience caused by the earlier stock shortage. We’re pleased to inform you that your order has been completed on an urgent basis and has now been shipped. We have sent the detailed tracking link to your email. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you for your understanding and support. We truly appreciate your business!

Response from Ersanails· Sep 5, 2025

Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails