Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
36 reviews
Epoch BatteriesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Epoch Batteries designs and manufactures premium lithium battery solutions for RV, marine, off-grid, solar, and outdoor power applications. Our mission is to provide reliable, long-lasting energy systems that help customers power their adventures with confidence.We specialize in advanced LiFePO4 battery technology engineered for high performance, safety, and ease of use. Our products are trusted by RV owners, boaters, anglers, overlanders, and off-grid enthusiasts who demand dependable power in real-world conditions.At Epoch Batteries, we focus on innovation, customer support, and delivering exceptional value. From Bluetooth-enabled battery monitoring to smart battery management systems and seamless integration with leading inverter and solar platforms, we build products designed to perform when it matters most.We are committed to continuous improvement and value every customer review and experience shared on Trustpilot.
Epoch Batteries (epochbatteries.com) has 36 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 2 reviews with 3 stars · Clear filters
a. Awesome technical support. b. Lousy BMS update process. c. Abominably slow shipping to commercial accounts. d. If you don't understand two day shipping, you don't understand Internet Commerce.
By DoDaddyMakesMeCryWeekly
Update: I originally wrote a very angry review back in April 2025, at which time I had an awful experience with this company's support. I eventually got all the parts and got the mower mostly working (the battery gauge died within weeks of the installation and for some reason the mower only turns on after being plugged in momentarily), but I was frustrated by the mix-ups, delays, and difficulties I had with their staff. However, in January 2026 someone reached out to follow up with me, explaining that they'd gone through some growing pains as the business expanded, but were trying to follow up with anyone who wasn't satisfied. Within an hour they sent me a partial refund for my inconvenience, and promised to send a new gauge and instructions on installing it. It appears that Epoch is working on improving their service and support, and I appreciate the effort. I am hopeful that they keep it up! From my original review: I bought a kit to convert a Ryobi lawnmower, but it took over a month. The plusses: like others, I appreciate that my lawn mower is working again and has more power and pep. When installed, the kit is great and I’m really hopeful that it will last longer than the original lead acid battery set. Assuming that it doesn’t need to be replaced in a year or two, it should be more economical than relying on the short-lived (but expensive) lead acid batteries. But as others have discussed, the install is very complicated and the company provides little support. The best option is third party YouTube videos. There’s no way we could have done this on our own, and this conversion was only possible because we have a retired neighbor who has the skills and tools to do it and enjoys this kind of work. It not only requires a good understanding of electronics, but some very specialized tools. This is not a job for novices.
By J S.
Response from Epoch Batteries· May 23, 2026
Thank you for taking the time to update your review and share both your original experience and your recent follow-up with our team. We sincerely appreciate your honesty and the opportunity to continue improving. We apologize for the frustration, delays, and communication issues you experienced during your original installation process. As you mentioned, our company experienced significant growth over the past year, and while that growth allowed us to expand our product offerings and customer base, it also exposed areas where our support processes and documentation needed substantial improvement. We are grateful that you gave us the opportunity to reconnect and help make things right. Feedback like yours has directly influenced improvements we are making to customer support response times, technical documentation, installation guidance, and post-purchase follow-up. We also appreciate your candid comments regarding the mower conversion kit installation process. We recognize that some of these conversions can be technically challenging, especially for customers without electrical or mechanical experience, and we are actively working on creating clearer instructions, additional video resources, and better support materials to simplify the process. Thank you again for recognizing our efforts to improve. We truly value your business and your patience, and we remain committed to providing a better experience for all customers moving forward.
