Saturday, November 7, 2026 · Customer reviews of US businesses
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622 reviews
Enphase EnergySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enphase Energy is a NASDAQ-listed energy technology company headquartered in Fremont, California.
Enphase Energy (enphase.com) has 622 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
622 approved reviews, newest moderated first
Suite à un remplacement de box, j'ai appelé le support client. J'ai eu une personne très compétente, patiente et efficace, qui m'a permis de solutionner le problème rencontré. Je suis très satisfaite du service.
By ROQUES
La procédure sur l'appli n'est pas très claire ni facile à suivre et j'ai préféré contacter le support pour avoir une personne au téléphone. L'appel s'est bien passé, les explications nettement plus facile à suivre que sur l'appli. Le technicien a pris le temps nécessaire pour la remise en route suite changement de box.
By jean-luc
Meine beiden Wechselrichter (IQ7) haben nach etwa 5 Jahren im Abstand von ca. 6 Monaten den Geist aufgegeben. Der erste WR wurde nach vielen Emails ersetzt, beim zweiten WR wurde die Garantie wegen fehlendem Gateway abgelehnt.
By Peter K.
Response from Enphase Energy· Jan 16, 2026
Es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben. Für die Garantieprüfung von Enphase-Mikrowechselrichtern ist ein aktives Gateway erforderlich, um die Systemkommunikation herzustellen, eine Diagnose anhand von Betriebsdaten zu bestätigen und die Anspruchsberechtigung zu verifizieren; erst danach kann eine Austauschanfrage eingeleitet werden. Der erste Austausch wurde vermutlich als einmalige Ausnahme gewährt. Ohne ein Gateway können Garantieansprüche jedoch gemäß unseren Garantiebestimmungen technisch nicht validiert oder bearbeitet werden.
I purchased my Enphase system about a year ago. Already, the T10 battery is no longer compatible with the current IQ Battery 5P. My system is effectively outdated and no longer expandable after just one year. For a supposedly modular and future-proof premium system, this is simply unacceptable. I chose Enphase because they promised an intelligent, automated all-in-one system. What I got instead is a closed system that I mostly have to manually control and that is deliberately locked off from third-party platforms like Home Assistant. The advertised AI mode barely works. It has been in beta for over a year with no noticeable improvements. Dynamic energy tariffs, intelligent charging of the battery or EV are unreliable or don’t work at all. In the end, it’s manual control instead of automation. The IQ EV Charger 2 is particularly frustrating: According to the technical specs, it supports OCPP 2.0.1, but for regular customers this feature is not enabled. This is misleading and feels like pure marketing without real benefit. The support makes things worse. Despite countless calls and emails, there are no real solutions. Most of the time, you’re just referred to your installer, or you get standard replies like: “Please restart the entire system” “Thank you for your patience” Problems are not solved—they’re ignored. Lots of marketing, little functionality. Customer satisfaction clearly does not seem to matter. Like many investor-focused companies, Enphase seems to prioritize short-term profit over long-term customer care. As a customer, you are left on your own: expensive hardware, empty promises, a closed system, and support without accountability. Conclusion: Extremely frustrating for existing customers. If you value future-proofing, real automation, open interfaces, or dynamic tariffs, think twice before choosing Enphase. Currently: not recommended.
By Ralf S.
Relatively good, but ... - overall expensive - excessive enphase server downtime - installers are not competent enough - system requires additional equipment to be autonomous (batteries don't deliver if grid is down!!, somewhat ridiculous because that's the whole purpose of having batteries, no ?) P.S. After reading the producer's comment, I wrote to the indicated email address, added my SITE ID information, and now, a week later, I have not received ANY reaction from the manufacturer, although I must say that Enphase Netherlands, who are much more efficient, reactive, and customer friendly that the US side, had swiftly reacted to another mail I had sent to them. All in all, work with the Dutch if you absolutely want to use this system.
By gavroche
Response from Enphase Energy· Jan 9, 2026
We’re glad to hear there were aspects of the system you found positive, and we sincerely regret the challenges you’ve encountered. At Enphase, our goal is to deliver long-term value through reliability, safety, and high performance. We’re continuously working to improve platform uptime, enhance installer training and certification, and ensure system requirements and capabilities are communicated as clearly as possible. Regarding battery operation during grid outages, Enphase systems are designed to meet specific safety and regulatory standards. Depending on the region and system design, additional components—such as a System Controller or specific backup configurations—may be required to enable off-grid or backup functionality. We understand this can be confusing, and we want to help clarify how this applies to your setup. We’d really appreciate the opportunity to review your system, understand what may be missing, and help ensure it operates as you expected. Please reach out to us at [email protected] and include your site ID so our team can assist you further.
Je suis passé par Engie My Power et la société Glatchi. L'installation a eu lieu en décembre 2025. L'installation fonctionne parfaitement.
By Philippe S.
Application installée depuis un an et demi. Pas de problème depuis le démarrage. Très pratique car nous pouvons suivre presque instantanément notre production et notre consommation électrique. Nous avons sollicité le service technique car nous avions des difficultés à reconnecter le système suite au remplacement de notre Box internet. Nous avons été très très bien accompagnés par le technicien et nous vous remercions encore pour cela.
By catherine F.
Suite a un changement de box internet j’ai obtenu une aide rapide et efficace pour la reconfiguration de la passerelle Enphase
By JACQUEMMOZ P.
