Connection stability is still…
Connection stability is still occasionally an issue, but has definitely improved.
By TC
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
396 reviews
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Encrypt everything and stay safe online with the most trusted and secure VPN on the market.
Encrypt.me (encrypt.me) has 396 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 82 reviews with 4 stars · Clear filters
Connection stability is still occasionally an issue, but has definitely improved.
By TC
Works great, find a way to make it less expensive
By Ken
Reliable, simple VPN. Works without noticing it for most of the time. Sometimes you have to fiddle and get the details right.
By Christian
Great product most of the time. Love that this VPN activates automatically and I don’t have to think about it. Lost a star as sometimes it’s finicky but a little reinstall troubleshooting always fixes this.
By Janine
Works well and connection usually good. Occasionally needs two attempts to connect.
By steve
Sometimes the VPN has problem connecting when I switch from WiFi to cellular service.
By PJ
Connects quickly and easily almost all the time on phone, iPad, and Mac. I have occasional episodes on some networks when one device or another won't connect, but that's usually remedied easily by launching the Encrypt.me app itself (instead of using the OS's VPN settings).
By Dan M.
Great service, but lacking in person-to-person customer service. I would like the ability to speak to a human when I have issues with service. Even when I paid the higher pricing, I still only got email customer service. Technology will never totally displace human interaction.
By Cathy