Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shana was great! Very supportive and easy to talk to. Was very helpful throughout the whole process.
By Rachel L.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Rachel! We’re happy to hear Shana was supportive, easy to talk to, and helpful every step of the way. We’re here anytime you need us!
Shana was super helpful and generous with setting up an over the phone appointment and also help set me up with the premium plan!
By Jay L.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Jay! We’re glad Shana was helpful and generous in getting you set up and prepared. We appreciate your review!
priscilla was great loved her
By Zhianne W.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Zhianne! We’re thrilled to hear you loved working with Priscilla. We appreciate you taking the time to share!
The agent was kind, understanding and empathetic to the need for an ESA. She explained everything very well. Thank you for all your help!
By Wanda S.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Wanda! We’re so glad your agent was empathetic, kind, and clear in explaining everything. We appreciate your trust in us!
Shana was amazing. She helped me going through the whole website and explained it all really clearly and she really seems to care about my experience using this and helping me save money with my dog. Use Shana!!!
By Dusty T.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Dusty! We’re thrilled Shana guided you through the site clearly and helped you save money. Your kind words mean so much to us!
Shana was such a pleasure to work with she was so kind and patient with me answered all of my questions and was quick to call me back
By Sofia B.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Sofia! We’re so glad Shana was kind, patient, and quick to call you back. We’re always here if you need anything else!
Priscilla made sure to listen to my needs and assessed the best route forward for me to ensure I received the best option for my pets as ESA's. Would recommend 100%!
By Kayla B.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Kayla! We’re grateful to hear Priscilla truly listened and helped you find the best path forward for your pets. We appreciate your recommendation!
Priscilla was very nice and helpful. I am so glad I don’t have to stress about this anymore. She answered my questions and got straight to the point. Thank you
By Miquela J.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Miquela! We’re so glad Priscilla was helpful, clear, and able to relieve your stress. We appreciate you taking the time to share your feedback!
