Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
PRISCILLA IS GREAT !!!
By Jacob D.
Response from Emotionalsupportanimal· Sep 18, 2026
Hi Jacob! We are happy to hear that you had such a positive experience working with Priscilla! We will be sure to share your feedback with her. Thank you for choosing Emotional Support Animals! Warm Regards, Emotional Support Animals Team
PRISCILLA N. COLL was fantastic she was very helpful and answered all my questions and even helped me on how to upload a photo of my dog. I would recommend her to anybody thank you again.
By Alexander
Response from Emotionalsupportanimal· Sep 18, 2026
Thank you so much for your kind words! We’re delighted to hear that Priscilla was able to answer your questions and make the process easier for you, including helping with your dog’s photo. We’ll be sure to share your wonderful feedback with her. Thank you for choosing Emotional Support Animals and for recommending us! Warm Regards, Emotional Support Animals Support Team
Miss Priscilla was astoundingly helpful in my process, answering all of my questions and even getting me a same day appointment!
By Lena
Response from Emotionalsupportanimal· Sep 17, 2026
Thank you so much, Lena! We’re thrilled to hear that Priscilla was so helpful and took the time to answer all your questions. We’re especially glad she could help arrange a same-day appointment and make the process feel smooth and convenient. We truly appreciate your kind words and are grateful you chose EmotionalSupportAnimal.com! Warm regards, EmotionalSupportAnimal.com Team
Professional service on the chat, they guide you also if you have any trouble filing or uploading pics or any other information. Staff is kind and nice.
By Lymarie B.
Response from Emotionalsupportanimal· Sep 17, 2026
Thank you, Lymarie, for your wonderful feedback! We’re so glad to hear our team was professional, kind, and helpful throughout the process. Making sure our clients feel supported when filing or uploading their information is very important to us. We truly appreciate you choosing EmotionalSupportAnimal.com! Warm regards, EmotionalSupportAnimal.com
I was vaguely familiar with ESA but Priscilla really explained the process well. It was simple, and quick.
By Brian
Response from Emotionalsupportanimal· Sep 17, 2026
Thank you, Brian, for sharing your experience! We’re so glad Priscilla was able to clearly explain the ESA process and make everything feel simple and straightforward. We truly appreciate your kind words and are grateful you chose EmotionalSupportAnimal.com! Warm regards, EmotionalSupportAnimal.com
Priscilla was excellent in helping me and my partner get the things we needed for our fur babies . She was very resilient and understanding and I appreciated her alot ! Wonderful customer service and wonderful company !
By Jaszmyn S.
Response from Emotionalsupportanimal· Sep 12, 2026
Thank you so much, Jaszmyn, for your kind words! We’re so happy to hear that Priscilla was patient, understanding, and helpful throughout the process. We truly appreciate you and your partner trusting us to help support your fur babies. We’ll be sure to share your wonderful feedback with Priscilla! Warm regards, EmotionalSupportAnimal.com Team
Pretty neat :3 Gnocchi baby got that hall pass now bb
By Look AtHimGo G.
Response from Emotionalsupportanimal· Sep 11, 2026
Hi! We’re so glad to hear you enjoyed your experience! Thank you for the fun feedback, and we’re happy to hear Gnocchi is all set with that hall pass! We appreciate you choosing US Service Animals.
I love the product and fast a response however I didn’t receive my letter to use for housing
By Sherry B.
Response from Emotionalsupportanimal· Sep 9, 2026
Hi Sherry! Thank you for your kind review. We are happy to hear that you enjoy our product! I apologize that you have not gotten your letter yet, feel free to reach out to our customer support line for any additional questions. We would be happy to assist you! Thank you for choosing US Service Animals!
