Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
I have been wanting a cat and was just going through the process to see how it was. Priscilla Nagessar called me once I got done making an account and walked me through everything. Definitely a stress reliever. She was very nice and helpful.
By Kaylee M.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re so happy Priscilla could make your ESA registration stress-free and provide helpful guidance.
Priscilla Nagessar reached out to me and guided me through the process of registering my cats as ESA's. She was extremely helpful and informative, saving me the hassle of figuring everything out with uncertainty. She answered all my questions with accurate information and helped me save money with discounted packages. I appreciate Priscilla's time and helpfulness in guiding me through this process. Thank you Priscilla.
By Brandon H.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Priscilla is thrilled she could guide you through ESA registration, answer questions, and help save money with discounted packages.
Was contemplating on ESA credentials and got a very pleasant advisor Melicia McKnight who called and decided to move forward on ordering. Also this company is highly rated on TRUST PILOT. LOOKING FORWARD TO RECEIVING DOCUMENTS
By MARGO A O.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Melicia is delighted she could provide helpful guidance and make the decision to move forward easy. We can’t wait for you to receive your ESA documents!
Melly was so AMAZING !!felt like I was talking to a close friend . She was very professional and so sweet . Made me feel very comfortable . We need more customer service people like her . Thank you MELLY 💙
By Codou N.
Response from Emotionalsupportanimal· Dec 5, 2025
Wow, thank you so much! Melie will be thrilled to hear this. We’re glad she could make you feel comfortable and supported—it’s exactly what we aim for! 💙
Melly called me and literally made my day. I have been having such a hard time recently, and when my friend let me know about ESA and that she had a puppy for me. I just went on the website to just explore my options . Melly was the perfect person to call me. She made me feel safe and comfortable enough to talk about why I needed an ESA. So thank you thank you thank you Melly❤️
By Tiesha D.
Response from Emotionalsupportanimal· Dec 5, 2025
Tiesha, your message made our day! Melie will be so happy to hear she made you feel safe and comfortable. Thank you for trusting us with such an important journey. ❤️
She was amazing and helpful
By vex
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! We’re glad to hear your experience was amazing and helpful. That’s exactly what we hope for with every interaction. 🌟
Melly kept her promise to call me bk and customer service was excellent
By brady the B.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re happy to hear Melly kept her promise and that our service met your expectations. Thanks for letting us know! 😊
Meli was phenomenal and made it so easy to understand
By Shawn Bell Shawn The A.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! We’re so glad Meli could make everything easy to understand—it’s what we love doing for our clients. 💛
