EmeraldCoastByOwnerReviews of emeraldcoastbyowner.com

I am an owner but have been listed with ECBYO since it started. Their customer service is top notch! They are constantly improving their site. I love that vacationers can contact me directly as an owner. My large houses (in peak summer) have almost $2,000 in useless service fees if a guest makes the reservation on AirBnB or VRBO, which you do not pay when you book direct with me. ECBYO also has a reservation platform directly integrated, and it works just like a hotel website, connected to Stripe for credit card payment. Easy peasy booking process! Each listing is by a vacation rental owner and is controlled by that owner, ECBYO is simply a marketing source and does a fantastic job for us.

We have definitely found the experience with ECBYO worth the investment and will continue to use them. They are very responsive and the website gets enough traffic that we have received several renters from it in our first year.

Clean, classy, comfortable and quiet condo with the perfect panoramic view of the Gulf. Easy access to the amenities such as the clean pool and to the beach! Loved the updated accomodations in the condo! Very fresh and inviting! After a long day of travel to arrival at the condo, it would have been great to see some cold, bottled water waiting in the fridge. Other than that, everything was perfectly as described and very welcoming! The owners were in touch and very accomodating! I will be a repeat customer for sure!

Roger has been an excellent partner. From on-boarding our properties to letting us know of opportunities for enhanced exposure throughout the year, he is always working to ensure our listings are successful.

I've been with ECbyO for several years and I have been very pleased with them. I Also appreciate Kevin who contacts me annually to ask how things are going and to assist me in renewing my annual subscription. He's always very cheerful and will to help.

Our management company has partnered with ECBYO since 2009, and it continues to be an essential part of our Florida vacation rental business. The direct‑booking model—with only an annual fee—is a tremendous benefit for us and our owners. Their customer service is truly exceptional; every question I have is answered promptly, no matter how I reach out. The recent enhancements Roger and his team have implemented are already driving more AI‑based inquiries, and we’ve seen a significant increase in leads. As VRBO and Airbnb become more expensive and unpredictable with their fee structures, we’re intentionally moving more of our business toward direct bookings. ECBYO is a key factor in strengthening our revenue and supporting our owners.

Always very helpful, especially Roger Brown!

We have been with them from the first and they have upgraded their website continuously.