Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
832 reviews
El Monte RVSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
El Monte RV (elmonterv.com) has 832 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
832 approved reviews, newest moderated first
Fourth time in 4 years we traveled the USA in a El Monte Motorhome A. Every time a great experience and if something accured the service was quick and responsive. Value for money.
By John S.
Response from El Monte RV· Feb 18, 2026
We're glad you had a great time and have continued coming back to El Monte RV! Thank you for your positive feedback! We hope to welcome you as our Guests again in the future.
Excellent to work with. Easy to communicate with.
By DL
Response from El Monte RV· Feb 18, 2026
We're happy to hear that your experience working with us was excellent. We appreciate your positive feedback about our communication.
RV was good for the most part but the refrigerator didn’t work and no discount was given when we returned it even though we were told there would be one. We are going to try again this summer but definitely not blown away.
By Saul
Response from El Monte RV· Feb 18, 2026
Thank you for reaching out and sharing your concerns with us. We strive to provide a comfortable and enjoyable experience for every guest, and we regret that your visit did not meet your expectations in certain areas. Our team is dedicated to listening and learning from every guest's insights so we can continually enhance our services. We look forward to exceeding expectations this summer!
Viajamos mis 3 hijos adultos y yo. Nuestra experiencia con la unidad del RV fue muy buena ya que todo funciono bien, ain embargo la atencion de la unica persona que atiende en la oficina de Miami, fue muy mala y grosera. Su nombre es Helena. La atencion que recibimos de ella fue pesima. Otro tema a destacar que es muy corto el plazo que tienen abierta la oficina tanto para la entrega como para la devolucion de RV, solo de 9:00 AM a 11:00 AM. Nosotros viajamos desde Argentina y tuvimos que hacer muchaa acciones para poder devolver el RV en el corto lapso horario que la oficina esta abierta teniendo ese mismo dia un vuelo de regreso a nuestro Pais. Ademas debieran mejorar los canales de comunicacion, siendo que hoy todo se maneja por whatsapp, estas obligado a comucarte por mail que siempre responden muy tarde. La empresa debiera copiar el modelo de forma de contratacion como lo tienen laa rentadoras de carros, donde todo es mas sencillo u fluido. No recomendaria a El Monte, por los motivos mencionados.
By Javier M.
Response from El Monte RV· Feb 18, 2026
Gracias por compartir sus comentarios. Nos alegra saber que la autocaravana funcionó bien para su familia, pero lamentamos mucho que su experiencia en nuestra sucursal de Miami y el horario limitado de atención los hayan decepcionado. Este no es el nivel de servicio que nos esforzamos por brindar, y entendemos lo molesto que puede ser sentirse irrespetado o desatendido. Nos tomamos muy en serio todos los comentarios, especialmente cuando se trata de la profesionalidad y la cortesía de nuestro equipo. Sus comentarios se han escalado al equipo de administración correspondiente para su revisión y los abordaremos internamente para asegurarnos de que no vuelva a suceder.
Friendly staff, great RV.
By TMR Customs I.
Response from El Monte RV· Feb 16, 2026
We're glad you enjoyed your RV experience and found our staff friendly. Thank you for your positive feedback!
From start to finish El Monte RV was amazing. It cost a fortune,(worth it) and we got a flat tire 30 miles from home….. but the customer service was lovely. Got someone out on a holiday. Zero issues. Ram van was so comfortable, with plenty of space. We were in a rain storm and could not step out onto the muddy ground, 24 hours inside it, totally relaxing.
By Colleen & M.
Response from El Monte RV· Feb 16, 2026
We're happy to hear that you found the RV comfortable and spacious, even during the rain! We appreciate your kind words about our customer service and are so glad we could assist you promptly with the flat tire. Thank you for your positive feedback.
Wonderful company.
By Deborah
Response from El Monte RV· Feb 16, 2026
We're glad you had a great time. Thank you for your positive feedback! We hope to welcome you as our Guests in the future.
After being assured all was set to go, we drove 2.5 hours to our location only to discover later that evening that the oven, water heater, and TV wasn’t properly functioning. When we turned on the shower, the water smelled terrible too! We had to run the water for awhile before it seemed ok. With limited water, that seems unacceptable. We were given the runaround when we reached out and had to continue to try contact them (in an area where service was spotty). Luckily they had company representatives at the event we were at and eventually they brought over an RV to replace the one we had but we lost an entire day of our trip trying to get this squared away and all our belongings transferred. Even in the new RV, the oven and TV were not functional but at that point hot, clean water was really all that mattered. Still, for how much we’re charged we should expect all the things that are touted to be functioning properly. Lastly, on the drive back our phone connection to the GPS system kept going in and out whenever we hit bumps in the road (because of the system; it wasn’t a cord connection) which is a safety concern when driving such a large vehicle on the freeway! In hindsight, we should have spent as much time as we needed to check all of these things ourselves before driving off the lot (and will definitely do that if we ever rent an RV again).
By Tedy
Response from El Monte RV· Feb 16, 2026
Hello! We’re sorry the RV didn’t meet the expectations we strive to set. That’s not the experience we aim to provide, and we understand how frustrating this must have been. We’re reviewing our quality checks to ensure future guests receive vehicles that meet our standards. Your feedback is important, and we appreciate you taking the time to share it.
